Senior Global Desktop Support Engineer — Windows & Mac
Stefanini Group
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Job summary
Stefanini Group in New York, NY seeks an experienced Desktop Support specialist to deliver swift, professional deskside IT support and on-site analysis for client devices. You will install, configure, test, maintain, monitor, and troubleshoot workstations, mobiles, and related hardware/software to meet service levels.
Strong communication and ability to work under pressure are essential. Join a team that collaborates with global colleagues, documents solutions in knowledge bases, and contributes
Qualifications
- Minimum 5+ years of relevant Desktop Support/IT Helpdesk experience.
- Experience with configuring, installing, troubleshooting and repairing printers, PCs and laptops.
- Hands on experience with Windows 7/10/11 and MacOS support.
- Experience with VPN, Remote Desktop, Soft Phones and VDI.
- Strong communication skills and a track record supporting clients in a financial environment.
Responsibilities
- Provide swift and professional deskside IT support.
- Perform on-site analysis, diagnosis, and resolution of desktop problems and implement corrective solutions.
- Install, configure, test, and troubleshoot client workstations and mobile devices to meet service levels.
- Record, update, and resolve tickets using ServiceNow.
- Collaborate with global teams to troubleshoot client issues.
- Document technical support solutions for Knowledgebase.
- Meet or exceed customer service levels.
Skills
Education
Tools
Job description
Stefanini Group in New York, NY seeks an experienced Desktop Support specialist to deliver swift, professional deskside IT support and on-site analysis for client devices. You will install, configure, test, maintain, monitor, and troubleshoot workstations, mobiles, and related hardware/software to meet service levels.
Strong communication and ability to work under pressure are essential. Join a team that collaborates with global colleagues, documents solutions in knowledge bases, and contributes
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