Senior Global Customer Ops & Logistics (Hybrid)

Varjo; Arlington (VA); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

VR/XR innovation

Hybrid role

Flexible holidays

Medical coverage

Life insurance

Disability benefits

Job summary

Varjo is seeking a Senior Customer Operations Specialist in Arlington, VA to coordinate end-to-end order fulfillment for enterprise customers in North America. You will interface with Sales, Finance, and Supply Chain teams to ensure accurate orders, on-time shipping, and invoicing while supporting customers with inquiries.

The role blends operations with development projects to improve reliability and transparency in our customer journeys; a hybrid work model with some office days is offered.

Qualifications

• 5+ years in supply chain operations, order management or related roles.
• Experience with global logistics and large carriers is a plus.
• ERP experience, specifically NetSuite, is a plus.
• Ability to work independently and in a team.
• Excellent written and spoken English.
• Bachelor’s degree in business, operations, or supply chain.
• Willingness to travel to Finland HQ once or twice a year.

Responsibilities

• Purchase Order and Order Fulfillment Management: Oversee and manage purchase orders for customers in North America; coordinate shipping and deliveries.
• Customer Support: Serve as the main contact for order status, shipping and invoicing.
• Collaborate Cross-Functionally: Work with Sales, Finance, Supply Chain and logistics partners to ensure timely delivery.
• Influence the future of customer operations: Identify process improvements and drive changes.

Skills

Supply chain experience

Order management

Global logistics

NetSuite ERP

English proficiency

Education

Bachelor's degree in business/operations/supply chain

Tools

NetSuite ERP

Job description

Varjo is seeking a Senior Customer Operations Specialist in Arlington, VA to coordinate end-to-end order fulfillment for enterprise customers in North America. You will interface with Sales, Finance, and Supply Chain teams to ensure accurate orders, on-time shipping, and invoicing while supporting customers with inquiries.

The role blends operations with development projects to improve reliability and transparency in our customer journeys; a hybrid work model with some office days is offered.