Senior Customer Support Lead — Key Account & ERP

Vaco; Indianapolis (IN); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Vaco in Indianapolis, IN is seeking a Senior Customer Support Specialist for a hybrid role focused on owning an important customer relationship. You will manage orders from receipt to delivery and coordinate with production, supply chain, quality, logistics, finance and sales teams to meet customer needs.

The ideal candidate has 5+ years in customer service or order management, hands-on ERP experience (SAP preferred), and a proven ability to build relationships while delivering high-touch

Qualifications

• Minimum 5+ years of customer service or order management experience.
• Experience as the primary contact for key customer accounts in fast-paced environments.
• Hands-on ERP experience; SAP experience strongly preferred.
• Proven ability to build relationships, communicate effectively, and manage inquiries and issues.
• Experience in manufacturing, supply chain, logistics, or product-based industries preferred.
• Excellent organizational skills and attention to detail.
• Proficiency in Microsoft Office applications.

Responsibilities

• Serve as the primary contact for a high-profile customer account with internal stakeholders.
• Manage orders from receipt through delivery with timely communication.
• Review and process purchase orders and related transactions in the ERP system.
• Coordinate with production, supply chain, quality, logistics, finance, and sales teams.
• Identify and resolve customer concerns, shipment issues, and order discrepancies.
• Provide updates on customer activity and forecast impacts with Account Managers.
• Liaise between customer quality teams and internal quality departments.
• Support contract administration, rebates, credits, and collections inquiries.
• Monitor account activity and anticipate potential issues.
• Recommend process improvements to enhance the customer experience.
• Deliver high-touch, 'white glove' service to a strategic account.

Skills

Customer service

Order management

ERP experience

SAP

Communication

Relationship building

Multitasking

Detail-oriented

Microsoft Office

Tools

SAP

Job description

Vaco in Indianapolis, IN is seeking a Senior Customer Support Specialist for a hybrid role focused on owning an important customer relationship. You will manage orders from receipt to delivery and coordinate with production, supply chain, quality, logistics, finance and sales teams to meet customer needs.

The ideal candidate has 5+ years in customer service or order management, hands-on ERP experience (SAP preferred), and a proven ability to build relationships while delivering high-touch