Senior Global CSM — Enterprise Growth (Remote)

Tremendous; New York (NY); Remote; USD 160,000 - 220,000; Full time

Benefits offered by this job

Competitive pay and equity

Fully remote

Great culture

Job summary

Tremendous is hiring a Senior Customer Success Manager to onboard, retain, and grow high-value international clients. You’ll own relationships from late-stage sales through implementation and ongoing expansion, focusing on EMEA and India with some Asia overlap.

Join a fully remote, high-documentation team with strong collaboration across International, Sales, Product, and Support. You’ll work US East–overlap hours and dial into later local hours for UK/Spain as needed.

Qualifications

• 4+ years in Customer Success, Account Management, or a related role.
• Experience managing enterprise or high-value B2B customers.
• A track record of leading complex onboarding and implementation work.
• Excellent English and residence on the US East Coast, in the UK, or in Spain.

Responsibilities

• Lead onboarding and launch planning for high-value clients.
• Own a portfolio of enterprise and mid-market relationships.
• Run recurring meetings and monitor account health.
• Retain business and find expansion opportunities.
• Coordinate complex needs across Sales, Solutions Engineering, Product, Support, and Operations.
• Run proactive calls during agreed working hours for clients in EMEA, India, and other assigned markets.
• Improve and document our international Customer Success processes.

Skills

Customer Success

Account Management

Onboarding

Communication

Remote work

English fluency

Job description

Tremendous is hiring a Senior Customer Success Manager to onboard, retain, and grow high-value international clients. You’ll own relationships from late-stage sales through implementation and ongoing expansion, focusing on EMEA and India with some Asia overlap.

Join a fully remote, high-documentation team with strong collaboration across International, Sales, Product, and Support. You’ll work US East–overlap hours and dial into later local hours for UK/Spain as needed.