Senior Global Customer Success Manager - Remote

Tremendous; United States; Remote; USD 160,000 - 220,000; Full time

Benefits offered by this job

Equity

Job summary

Tremendous is a fully remote, high-documentation culture that helps businesses send payouts globally. We’re hiring a Senior Customer Success Manager to onboard, retain, and grow high-value international clients, mainly in EMEA and India, with additional accounts pending alignment.

You’ll own relationships from late-stage sales through implementation and ongoing growth, collaborating with Sales, Solutions Engineering, Product, and Support, while aligning with US/EU working hours.

Qualifications

• 4+ years in Customer Success or Account Management.
• Experience managing enterprise or high-value B2B customers.
• Proven onboarding and implementation leadership.
• Strong commercial judgment and communication skills.
• Excellent English with US/EU overlap as needed.
• Willingness to work across US/EU time zones.

Responsibilities

• Lead onboarding and launch planning for high-value clients.
• Own a portfolio of enterprise and mid-market relationships.
• Run recurring meetings and monitor account health.
• Retain business and identify expansion opportunities.
• Coordinate needs across Sales, Solutions Engineering, Product, Support, and Operations.
• Conduct proactive calls during agreed hours for EMEA, India, and other markets.
• Improve and document international CS processes.

Skills

Customer Success

Account Management

Enterprise/High-Value

Onboarding

English Proficiency

Remote Collaboration

Job description

Tremendous is a fully remote, high-documentation culture that helps businesses send payouts globally. We’re hiring a Senior Customer Success Manager to onboard, retain, and grow high-value international clients, mainly in EMEA and India, with additional accounts pending alignment.

You’ll own relationships from late-stage sales through implementation and ongoing growth, collaborating with Sales, Solutions Engineering, Product, and Support, while aligning with US/EU working hours.