Senior Customer Success Manager (Fully Remote)

Tremendous; United States; Remote; USD 100,000 - 140,000; Full time

Job summary

Tremendous, a global platform for payouts, is hiring a Customer Success Manager to lead onboarding and launch planning for enterprise and mid-market clients. You will own a portfolio of relationships, run recurring meetings and monitor account health from a fully remote environment.

We value sustainable working hours with overlap across US East Coast, UK, or Spain and a culture of high documentation and low meetings.

Qualifications

• 4+ years in Customer Success, Account Management, or a related role.
• Experience managing enterprise or high-value B2B customers.
• A record of leading complex onboarding and implementation work.

Responsibilities

• Lead onboarding and launch planning for high-value clients.
• Own a portfolio of enterprise and mid-market relationships.
• Run recurring meetings and monitor account health.

Skills

Customer Success

Account Management

Onboarding

Job description

• Lead onboarding and launch planning for high-value clients.
• Own a portfolio of enterprise and mid-market relationships.
• Run recurring meetings and monitor account health.

Requirements:

• 4+ years in Customer Success, Account Management, or a related role.
• Experience managing enterprise or high-value B2B customers.
• A record of leading complex onboarding and implementation work.

Culture:

• Fully remote, high-documentation, low-meeting culture.
• Sustainable working hours with US East Coast, UK, or Spain overlap.
• Great culture with positive employee NPS.

Tremendous is a global platform for businesses to send thousands of payouts to anyone, anywhere, for free. The company is profitable and growing without outside investors, with a fully remote, low-meeting culture and an employee NPS in the high 80s.