Senior Cloud Solutions Architect - CCaaS & Genesys (Remote)

Vaachi Systems; Austin (TX); Hybrid; USD 100,000 - 130,000; Full time

Job summary

A telecommunications solutions provider is seeking a Cloud Solutions Architect 3 in Austin, TX to oversee the installation, implementation, and configuration of Genesys CX3 CCaaS Cloud solutions. This hybrid role involves interacting with both customers and vendors to provide guidance and support for cloud technologies. The ideal candidate has extensive experience in telecommunications, specifically with contact center applications, and possesses strong problem-solving and communication skills. Join us to work in a fast-paced environment, improving systems and ensuring compliance with industry standards.

Qualifications

• 8 Years of Telephony/VoIP experience focused on Contact Center applications.
• Experience with cloud‑based contact center applications (CCaaS).
• Advanced understanding of Genesys CX Cloud installation, implementation, and configuration.
• Ability to provide solution recommendations and project support.

Responsibilities

• Serve as technical resource for the Genesys CX3 platform.
• Provide customer support and guidance on technical issues.
• Manage vendor support tickets and project timelines.
• Document issues and solutions through internal ticketing.

Skills

Telephony/VoIP experience

Cloud-based contact center applications

Genesys CX Cloud installation

Migration strategy planning

Architecting Call flows and IVRs

Cloud provider knowledge

Communication infrastructure understanding

Configuring cloud platforms

Technical expertise on cloud solutions

Regulatory compliance knowledge

Analytical skills

Effective communication skills

Organizational and time management skills

Job description

A telecommunications solutions provider is seeking a Cloud Solutions Architect 3 in Austin, TX to oversee the installation, implementation, and configuration of Genesys CX3 CCaaS Cloud solutions. This hybrid role involves interacting with both customers and vendors to provide guidance and support for cloud technologies. The ideal candidate has extensive experience in telecommunications, specifically with contact center applications, and possesses strong problem-solving and communication skills. Join us to work in a fast-paced environment, improving systems and ensuring compliance with industry standards.