Senior Genesys IVR Developer

Infosys Limited

Charlotte, Northern (NC, KY)

Hybrid

USD 82,000 - 127,000

Full time

3 days ago

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Benefits offered by this job

Disability coverage

Health & dependent care accounts

Insurance options

401(k) plan

Job summary

Infosys Limited, a global technology leader, is seeking a Technology Consultant 2 with extensive IVR and Java experience to drive digital transformation initiatives for telecommunications, media, and technology clients. The role involves delivering end-to-end software solutions, contributing to design discussions, coding, testing, and production support across multiple cloud and on-premise environments.

The ideal candidate will have 8+ years in software development, strong Java skills, Genesys

Qualifications

8+ years of hands-on software application development experience.
Strong Java development expertise.
Experience in IVR application development.
Full-stack application development experience.
Genesys IVR platform knowledge.

Responsibilities

Contribute to requirements elicitation by documenting parts of business requirements.
Facilitate software design discussions and document design decisions.
Participate in coding and integrate updates into applications while maintaining stability.
Conduct code reviews and maintain code repositories.
Implement test strategies, analyze results, and coordinate bug fixes.
Develop user training, documentation, and support frameworks for transitions to new software.
Resolve production issues and propose preventive strategies for reliability.
Maintain detailed records of code, testing techniques, and support activities.