Genesys Contact Center Production Engineer
Infosys Limited
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Benefits offered by this job
Job summary
Infosys is actively seeking a Technology Consultant 2 to support and enhance contact center technologies, with emphasis on Genesys, IVR, CTI, and VoiceXML. The role spans end-to-end SDLC from requirements to deployment, including design discussions, coding, testing, and production issue resolution.
Ideal candidates bring extensive experience in contact center platforms, ITIL foundations, and strong collaboration across cross-functional teams to deliver stable software solutions.
Qualifications
- 8+ years supporting Contact Center technologies.
- Genesys platform administration and support.
- IVR platform and CTI troubleshooting experience.
- VoiceXML development experience.
Responsibilities
- Contribute to requirements elicitation by documenting parts of business requirements.
- Facilitate software design discussions and document design decisions.
- Participate in coding and integrate new features while maintaining stability.
- Conduct code reviews and manage code repositories.
- Implement test strategies and coordinate bug fixes.
- Develop user training, documentation, and support frameworks.
- Resolve production issues and propose preventive strategies.
- Maintain detailed records of code, testing techniques, and support activities.
Skills
Education
Tools
Job description
Infosys is actively seeking a Technology Consultant 2 to support and enhance contact center technologies, with emphasis on Genesys, IVR, CTI, and VoiceXML. The role spans end-to-end SDLC from requirements to deployment, including design discussions, coding, testing, and production issue resolution.
Ideal candidates bring extensive experience in contact center platforms, ITIL foundations, and strong collaboration across cross-functional teams to deliver stable software solutions.
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