Genesys IVR Developer

Infosys Limited; Charlotte, Northern (NC, KY); Hybrid; USD 82,000 - 127,000; Full time

Benefits offered by this job

Disability coverage

Health & dependent care accounts

Insurance options

401(k) plan

Job summary

Infosys Limited, a global technology leader, is seeking a Technology Consultant 2 with extensive IVR and Java experience to drive digital transformation initiatives for telecommunications, media, and technology clients. The role involves delivering end-to-end software solutions, contributing to design discussions, coding, testing, and production support across multiple cloud and on-premise environments.

The ideal candidate will have 8+ years in software development, strong Java skills, Genesys

Qualifications

• 8+ years of hands-on software application development experience.
• Strong Java development expertise.
• Experience in IVR application development.
• Full-stack application development experience.
• Genesys IVR platform knowledge.

Responsibilities

• Contribute to requirements elicitation by documenting parts of business requirements.
• Facilitate software design discussions and document design decisions.
• Participate in coding and integrate updates into applications while maintaining stability.
• Conduct code reviews and maintain code repositories.
• Implement test strategies, analyze results, and coordinate bug fixes.
• Develop user training, documentation, and support frameworks for transitions to new software.
• Resolve production issues and propose preventive strategies for reliability.
• Maintain detailed records of code, testing techniques, and support activities.

Skills

Communication

SDLC

Requirements analysis

Coding

Testing

Cross-functional teams

Education

Bachelor's degree

Tools

Genesys IVR

Java

Spring Boot

Microservices

REST API

AWS

Azure

CI/CD

Jenkins

GitHub

GitLab

VoiceXML

Job description

State / Region / Province

New Jersey, North Carolina, Texas

Country

USA

Domain

Delivery

Interest Group

Company

ITL USA

Requisition ID

153535BR

Technical Skills 1

Technology|Infrastructure-Contact Center|IVR Concepts

Technical Skills 2

Overview

The Infosys Communications, Media, and Technology (CMT) unit is a dynamic and innovative division dedicated to driving digital transformation and growth for clients in the telecommunications, media, and technology sectors. Our vision is to become the strategic and trusted partner for our clients by enabling their digital transformation and growth. We achieve this by leading technological changes. Join us to be part of a team that leverages deep industry insights and strategic leadership to deliver innovation-led transformation through digital, cloud, and AI-first solutions.We are committed to building and nurturing a high-impact partner ecosystem and driving long-term, strategic client relationships.

In the assigned Job Role of Technology Consultant 2, your Area Of Responsibility will be as below:

• Contribute to the requirements elicitation process by documenting assigned parts of business requirements, in line with guidance provided
• Facilitate software application design discussions, and document design decisions to guide the technical team towards building software solutions
• Participate in coding and integrate new features or updates into existing applications, with a focus on maintaining system stability
• Conduct code reviews, do changes to the codebase and maintain code repositories
• Implement test strategies, analyse results, and coordinate bug fixes to uphold the software quality standards
• Develop user training programs, documentation, and support frameworks to ensure a smooth transition to new software applications
• Actively participate in resolving production issues and recommend preventive strategies to enhance system reliability
• Maintain detailed records of code, testing techniques, and support activities to enrich the knowledge base and assist other similar projects

Your contribution to the team:

• A collaborative spirit and excellent communication skills.
• The ability to handle end to end SDLC phases from requirement gathering to implementation.
• A knack for translating complex requirements into actionable development tasks.
• A passion for design and hands-on coding experience
• A proactive approach to testing, troubleshooting, and refining our applications.
• The ability to work with cross-functional teams and do software integration.

Required Skill and Experience

8+ years of hands-on software application development experience

Strong Java development expertise

Experience in IVR application development

Full-stack application development experience

Genesys IVR platform knowledge

Preferred Skill and Experience

Genesys Engage/GVP experience

Java Spring Boot & Microservices

VoiceXML and IVR call flow design

REST API integration

AWS/Azure cloud exposure

CI/CD (Jenkins, GitHub, GitLab)

Banking/Financial Services domain experience

Additional Required Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Estimated Annual Compensation Range for this Role

Will be as follows:

• Jersey City, NJ: $ 82,419 to $ 126,600
• Pennington, NJ: 76,071 to $119,836

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.