Senior Conversational AI & IVR Developer

Cigna Health and Life Insurance Company; Cool Valley (MO); Remote; USD 120,000 - 150,000; Full time

Job summary

The Cigna Group is actively seeking an experienced software engineer to drive our conversational AI and IVR initiatives. You will join a large transformational program, delivering QA-tested code and multimedia UX across voice, text, and chat interfaces.

Responsibilities include design, development, testing, and collaboration with architecture and delivery leads. A strong background in Genesys, Java/VXML, and REST/microservices is essential for success.

Qualifications

• Bachelor’s degree in Computers or Engineering required; 5 years’ experience.
• Experience with Conversational AI development and IVR application development.
• Proficiency with Genesys (GVP, Desktop) and Java (VXML, backend integration).
• Familiarity with Jira/Confluence; large financial enterprise environments.
• Knowledge of testing tools (JUnit, EasyMock, Mockito) and monitoring tools.

Responsibilities

• Work on a large transformational program across enterprise lines of business.
• Develop and support Conversational IVRs; perform testing aligned to needs.
• Design user experiences for multimedia applications.
• Provide effort estimates with Solution Architect and leads.
• Collaborate with design, business and technology partners; ensure code quality.

Skills

Conversational AI development

IVR development

Genesys

Java development

VXML

Jira/Confluence

Spring/Springboot

JavaScript

REST API

Microservices

MongoDB

Kafka

RabbitMQ

Redis

PostgreSQL

Oracle SQL

HTML

ReactJS

AWS

Kubernetes

Jenkins

JUnit/EasyMock/Mockito

Monitoring: Graphite/Splunk/Grafana

KORE Platform/Nuance

Education

Bachelor’s degree in Computers or Engineering

Tools

Genesys GVP

Genesys Desktop

Hammer

Cyara

Job description

The Cigna Group is actively seeking an experienced software engineer to drive our conversational AI and IVR initiatives. You will join a large transformational program, delivering QA-tested code and multimedia UX across voice, text, and chat interfaces.

Responsibilities include design, development, testing, and collaboration with architecture and delivery leads. A strong background in Genesys, Java/VXML, and REST/microservices is essential for success.