Senior Genesys IVR & Conversational AI Engineer

myBridge Corporation

Northern (KY)

Hybrid

USD 120,000 - 160,000

Full time

11 days ago

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Job summary

myBridge Corporation in Bedford, Kentucky, is seeking a Senior Software Engineer specialized in Genesys IVR and Conversational AI to design and maintain intelligent customer interaction solutions. You will develop IVR applications, integrate conversational AI, and build APIs to connect voice platforms with enterprise systems.

The role requires collaboration with product, AI, cloud, and contact-center teams to deliver reliable, scalable communication solutions on-site in Kentucky.

Qualifications

Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related technical discipline.

Skills

Genesys IVR

Conversational AI

REST APIs

Microservices

Contact center technologies

Speech recognition

NLP concepts

Webhooks

SQL

CI/CD

Git

Troubleshooting

Performance optimization

Education

Bachelor’s degree in Computer Science/Software Engineering/Information Technology

Job description

The role requires collaboration with product, AI, cloud, and contact-center teams to deliver reliable, scalable communication solutions on-site in Kentucky.

Get your free, confidential resume review.

or drag and drop your file here.