Senior Genesys Developer: Cloud, IVR & Integrations

IMR Soft LLC

Plano (TX)

On-site

USD 120,000 - 160,000

Full time

28 hours ago

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Job summary

IMR Soft LLC in Plano, TX seeks an experienced Genesys consultant for a long-term contract. You will lead development and integration of Genesys contact center solutions across on-premises and cloud, configure and troubleshoot components, and coordinate with Avaya and other tech partners.

The role requires 5+ years in Genesys, strong IVR scripting, routing and reporting, and familiarity with NICE platforms.

Qualifications

5+ years of development and implementation experience with Genesys contact center solutions on-premises and cloud.
Configure and troubleshoot Genesys software and hardware components.
Integrate Genesys with third-party applications and systems.
Strong experience with Genesys Framework including IVR development/scripting, routing strategy and reporting.
Working experience on major Genesys and NICE platform upgrades.
Utilize Genesys cloud APIs, SDKs and tools to build integrations and extensions.
Experience with Genesys products (PureCloud, PureEngage, PureConnect).
Experience with call recording platforms (NICE, Genesys IR).
Experience with Genesys Cloud APIs, SDKs and development tools.
Knowledge on Genesys Cloud security features.
Excellent problem-solving skills.
Strong and confident knowledge in contact center network topology.
Coordinate with other tech partners like Avaya, network partners and product vendors.
Familiar with Agile methodologies and related process.
Ability to arrange and write Design Documents.