Lead Genesys Developer

Pyramid Consulting, Inc; Plano (TX); Hybrid; USD 83,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid sick leave

Job summary

Pyramid Consulting, Inc. is seeking a Lead Genesys Developer for a 12 Months Contract in Plano, TX with hybrid work options.

The role requires deep Genesys expertise including Cloud and Engage, IVR development, and integration with third-party systems. Strong communication and Agile experience are essential.

Qualifications

• 10 years of development and implementation experience with Genesys contact center solutions On-premise and Cloud.
• Configure and troubleshoot Genesys software and hardware components.
• Integrate Genesys with third-party applications and systems.
• Strong experience with Genesys Framework including IVR development/scripting, routing strategy and reporting.
• Working experience on major Genesys and NICE platform upgrades.

Skills

Genesys Cloud

Genesys Engage

IVR

Tools

Genesys Cloud APIs

Genesys SDKs

NICE platform

Job description

Immediate need for a talented Lead Genesys Developer. This is a 12 Months Contract opportunity with long-term potential and is located in Plano TX (Hybrid).

Job ID:26-28320

Pay Range: $60 - $65/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Requirements and Technology Experience:

• Must have skills: - Genesys Cloud, Genesys Engage / PureEngage, IVR
• 10 years of development and Implementation experience with Genesys contact center solutions On-premise and Cloud;
• Configure and troubleshoot Genesys software and hardware components
• Integrate Genesys with Third-party applications and Systems
• Strong experience with Genesys Framework including IVR development /Scripting,Routing Strategy and Reporting
• Working experience on Major Genesys and NICE platform upgrades
• Utilize Genesys cloud APIs,SDKs and tools to build integrations and extensions
• Experience with Genesys products (PureCloud, PureEngage,PureConnect)
• Experience with call recording platforms (NICE, Genesys IR)
• Experience with Genesys Cloud APIs,SDKs and development tools
• Knowledge on Genesys Cloud security features
• Excellent problem solving skills
• Strong and confident knowledge in Contact Center network topology
• Coordinate with other tech partners like Avaya, network partners and product vendors
• Familiar with Agile methodologies and related process.
• Ability to arrange and write Design Documents.
• Genesys Cloud, Genesys Engage

Our client is a leading Banking Industry and we are currently interviewing to fill this and other similar contract positions.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.