Senior Genesys Cloud Engineer – AWS Integrations & IVR

Solugenix

San Antonio (TX)

On-site

USD 229,233,000 - 243,560,000

Full time

33 hours ago

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Job summary

Solugenix is seeking an experienced Genesys Cloud Engineer for a 12-month contract, onsite position based in San Antonio, TX. The role focuses on designing and maintaining Genesys Cloud CX solutions and AWS integrations, including IVR, Architect flows, ACD routing, and outbound campaigns.

The candidate will lead API development, secure integrations, vendor coordination, and ensure platform availability, performance, and reliability.

Qualifications

Extensive experience configuring and deploying Genesys Cloud CX solutions.
Proficient in building IVR, Architect flows, and ACD routing.
Experience with cloud integrations (AWS) and API development.
Strong problem-solving skills and ability to work independently.
Ability to manage vendor-driven implementations and upgrades.

Responsibilities

Design, configure, and maintain Genesys Cloud CX solutions.
Develop platform enhancements and configuration changes.
Administer user management, permissions, and telephony configurations.
Ensure platform availability, performance, scalability, and reliability.
Design, develop, and support integrations between Genesys Cloud and AWS services.
Develop secure APIs and serverless components.
Integrate Genesys Cloud with CRM, ERP, identity management, and other systems.
Act as the primary technical liaison between the client, Genesys Cloud, AWS, and vendors.
Manage vendor-led implementation activities, upgrades, patches, and maintenance windows.