Lead Genesys Developer (Plano, Addison)

C; Plano (TX); On-site; USD 120,000 - 165,000; Full time

Job summary

Candidates will lead the architecture, design, and deployment of enterprise contact center solutions for a banking client in Plano, TX. The role focuses on Genesys Cloud CX and Engage migrations, IVR design, omnichannel routing, and cross‑functional collaboration with product, telephony, and security teams.

We seek a senior engineer who can translate complex business needs into scalable, reliable solutions, drive platform modernization, and provide technical leadership throughout the SDLC.

Qualifications

• Strong hands-on Genesys experience across Cloud CX and Engage platforms.
• Experience leading migration/modernization from Genesys Engage to Cloud CX.
• Ability to design scalable, secure, and highly available contact center solutions.
• Proven ability to integrate Genesys with CRM, telephony, WFM, and analytics tools.
• Experience creating architecture diagrams, specs, and integration documentation.

Responsibilities

• Lead architecture, design, development, and implementation of enterprise contact center solutions using Genesys Cloud CX and Engage.
• Design customer-facing solutions including IVR, self-service, omnichannel engagement, and journey orchestration.
• Provide technical leadership across the software development lifecycle and governance activities.
• Develop integrations between Genesys platforms and CRM, telephony, WFM, reporting, and third‑party services.
• Drive modernization, cloud transformation, automation, and best practices for reliability and security.
• Support platform upgrades, DR planning, and business continuity initiatives.
• Translate complex business requirements into scalable technical solutions and troubleshoot complex issues.

Skills

Genesys Cloud CX

Genesys Engage

Genesys Connect

Architect Flows

IVR Development

Routing Strategy Design

Call Flow Engineering

Reporting & Analytics

Omnichannel Solutions

Java

Python

JavaScript

JSON/XML

Tools

JSON/XML

Java

Python

JavaScript

Job description

Location Plano, United States Sector Banking

• Lead the architecture, design, development, and implementation of enterprise Contact Center solutions utilizing Genesys Cloud CX and Genesys Engage platforms.
• Design and build customer-facing solutions including IVR applications, self-service capabilities, intelligent routing strategies, omnichannel engagement, and customer journey orchestration.
• 8+ years of Development experience in Genesys and serve as the Lead developer for Genesys Engage to Genesys Cloud CX migration and modernization initiatives, including assessment, solution design, implementation, and optimization.
• Develop integrations between Genesys platforms and enterprise applications, CRM systems, telephony platforms, workforce management solutions, reporting tools, and third-party services.
• Design and implement custom solutions using Genesys Cloud APIs, SDKs, Data Actions, Web Services, and integration frameworks.
• Create scalable, secure, resilient, and highly available Contact Center architectures aligned with enterprise standards and cloud best practices.
• Produce technical specifications, architecture diagrams, solution designs, integration documentation, and implementation artifacts.
• Collaborate with business stakeholders, product owners, telephony teams, infrastructure teams, network engineers, security partners, and vendors to deliver end-to-end solutions.
• Provide technical leadership throughout the software development lifecycle, from requirements gathering through production deployment and ongoing support.
• Lead design reviews, solution governance activities, and technical discussions to ensure quality, maintainability, and adherence to standards.
• Drive platform modernization, cloud transformation, automation, and continuous improvement initiatives to enhance customer and agent experiences.
• Support platform upgrades, software releases, technology refreshes, disaster recovery planning, and business continuity initiatives.
• Analyze complex business requirements and translate them into scalable, supportable technical solutions.
• Troubleshoot and resolve complex application, platform, integration, and performance issues across Contact Center environments.

Genesys Expertise

Strong hands-on experience with:

• Genesys Cloud CX (PureCloud)
• Genesys Engage (PureEngage)
• Genesys Connect (PureConnect)
• Architect Flows
• IVR Development and Scripting
• Routing Strategy Design (IRD)
• Call Flow Engineering
• Reporting and Analytics
• Omnichannel Contact Center Solutions
• Java
• Python
• JavaScript
• JSON/XML