Genesys Cloud Engineer – AI Integrations & 24/7 Ops

Strategic Staffing Solutions; Charlotte (NC); Hybrid; USD 214,906,000 - 247,968,000; Full time

Job summary

STRATEGIC STAFFING SOLUTIONS seeks a skilled Genesys Developer to manage and enhance the Genesys Cloud platform supporting contact center operations. The role emphasizes ensuring reliable 24/7 operations while exploring innovative solutions to improve center efficiency.

The ideal candidate brings extensive Genesys Cloud experience and 5+ years of software development, with hands-on API integration skills. Hybrid work in Charlotte, NC, for a 12-month contract.

Qualifications

• Extensive experience with Genesys Cloud and contact center operations.
• 5+ years of software development experience.
• 2–3 years of Genesys development experience.
• Strong troubleshooting and problem-solving skills.
• Excellent written and verbal communication.
• Ability to work collaboratively in a team.
• Experience creating technical documentation.
• Knowledge of contact center technologies and best practices.
• Familiarity with project management methodologies.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Manage and maintain the Genesys Cloud platform to ensure seamless contact center operations.
• Architect, design, and integrate internally developed AI applications with the Genesys Cloud platform through RESTful APIs.
• Develop and support RESTful API integrations.
• Collaborate with internal teams, external teams, and vendors to troubleshoot and resolve issues.
• Design, implement, and tune bot flows for optimal performance.
• Develop comprehensive technical job aids to support team members and improve operational efficiency.
• Identify and implement technological efficiencies to optimize contact center performance.
• Communicate changes, updates, and technical information effectively to IT leaders and business partners.
• Plan and execute deployments of new features and updates to the Genesys Cloud platform.
• Support business partners in developing a strategic roadmap for contact center technology.
• Ensure the reliability and availability of the contact center platform in support of 24/7 operations.

Skills

Genesys Cloud development

Software development experience

Troubleshooting

Communication skills

Documentation

Team collaboration

Project management awareness

Education

Bachelor’s degree or equivalent

Tools

Genesys Cloud

RESTful APIs

Intradiem

Aspect/Alvaria Workforce Management

Job description

STRATEGIC STAFFING SOLUTIONS seeks a skilled Genesys Developer to manage and enhance the Genesys Cloud platform supporting contact center operations. The role emphasizes ensuring reliable 24/7 operations while exploring innovative solutions to improve center efficiency.

The ideal candidate brings extensive Genesys Cloud experience and 5+ years of software development, with hands-on API integration skills. Hybrid work in Charlotte, NC, for a 12-month contract.