Senior Genesys Cloud Transformation | ROI & Roadmaps

Millennium Software and Staffing Inc

Miami (FL)

Hybrid

USD 120,000 - 180,000

Full time

7 days ago

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Job summary

Millennium Software and Staffing Inc. seeks a senior leader for a long-term contract in Miami, FL (Hybrid). The candidate will drive Genesys Cloud CX initiatives, contact center transformation, AI/Agent Assist, and Cresta integration.

The role requires a strong background in program/portfolio management, vendor management, budgeting, and roadmap planning to achieve ROI and value realization.

Qualifications

Experience with Genesys Cloud CX and contact center transformation.
Strong budgeting, ROI/value realization, and roadmap planning abilities.
Proven program/portfolio and vendor management experience.

Skills

Genesys Cloud CX

Contact Center Transformation

AI/Agent Assist

Cresta

Program management

Portfolio management

Vendor management

Budgeting

Roadmap planning

ROI/value realization

Job description

The role requires a strong background in program/portfolio management, vendor management, budgeting, and roadmap planning to achieve ROI and value realization.

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