CCaaS Lead: Global 24x7 CX Transformation (Remote)

GAC Solutions; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

GAC Solutions in Miami, FL seeks a senior expert with 10+ years in contact center operations and CCaaS platforms to design and implement global support models with 24x7 coverage. Remote role with occasional travel, requiring experience in large-scale transformation and managed services.

The candidate will optimize platforms such as Genesys, NICE, and Salesforce to enhance customer experience and drive operational excellence across global teams.

Qualifications

• 10 years in contact center operations, CCaaS, or customer experience technology.
• Experience designing and implementing global support / 24x7 staffing models.
• Background in large-scale transformation or managed services environments.

Responsibilities

• Design and implement global support models with 24x7 coverage.
• Optimize CCaaS platforms to improve customer experience.
• Lead transformation programs across large, distributed environments.

Skills

CCaaS expertise

Contact center ops

Global support design

24x7 staffing

Tools

Genesys

NICE

Salesforce

Job description

GAC Solutions in Miami, FL seeks a senior expert with 10+ years in contact center operations and CCaaS platforms to design and implement global support models with 24x7 coverage. Remote role with occasional travel, requiring experience in large-scale transformation and managed services.

The candidate will optimize platforms such as Genesys, NICE, and Salesforce to enhance customer experience and drive operational excellence across global teams.