Genesys Cloud Transformation Lead
Millennium Software and Staffing Inc
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Job summary
Millennium Software and Staffing Inc. seeks a senior leader for a long-term contract in Miami, FL (Hybrid). The candidate will drive Genesys Cloud CX initiatives, contact center transformation, AI/Agent Assist, and Cresta integration.
The role requires a strong background in program/portfolio management, vendor management, budgeting, and roadmap planning to achieve ROI and value realization.
Qualifications
- Experience with Genesys Cloud CX and contact center transformation.
- Strong budgeting, ROI/value realization, and roadmap planning abilities.
- Proven program/portfolio and vendor management experience.
Skills
Job description
Long-term contract in Miami, FL (Hybrid)
Looking for a senior leader with experience in Genesys Cloud CX, Contact Center Transformation, AI/Agent Assist, and Cresta.
Strong background in program/portfolio management, vendor management, budgeting, roadmap planning, and ROI/value realization required.
Mid-Senior level
Full-time
Information Services
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