Genesys Cloud Architect: Lead Scalable CX Solutions

Miratech; New York (NY); On-site; USD 130,000 - 160,000; Full time

Job summary

Miratech, located in New York, is seeking an experienced Genesys Cloud Architect to lead the architecture and design of cloud-based contact center solutions. This role involves translating business needs into secure and scalable designs while overseeing crucial integrations with third-party systems such as CRM and analytics.

The ideal candidate will have 7+ years of expertise in contact center technologies, particularly with Genesys Cloud CX solutions, and possess a solid understanding of IVR and omnichannel solutions.

Qualifications

• 7+ years of experience in contact center technologies.
• Proven experience in designing large-scale cloud contact center solutions.
• Strong knowledge of IVR, call flows, and routing strategies.

Responsibilities

• Lead the architecture and design of Genesys Cloud CX solutions.
• Translate business requirements into technical designs.
• Oversee integrations with CRM and analytics platforms.

Skills

Genesys Cloud CX expertise

Contact center technologies

API integrations (REST/SOAP)

Omnichannel solutions

Deep knowledge of SIP infrastructure

Job description

Miratech, located in New York, is seeking an experienced Genesys Cloud Architect to lead the architecture and design of cloud-based contact center solutions. This role involves translating business needs into secure and scalable designs while overseeing crucial integrations with third-party systems such as CRM and analytics.

The ideal candidate will have 7+ years of expertise in contact center technologies, particularly with Genesys Cloud CX solutions, and possess a solid understanding of IVR and omnichannel solutions.