Senior Genesys Cloud CX Engineer — Contact Center Solutions

Jobtailor; California (MO); On-site; USD 120,000 - 160,000; Full time

Job summary

Jobtailor is seeking a senior technical leader to design, build, and implement scalable contact center solutions using Genesys Cloud CX. You will develop IVR, routing, digital engagement, and automation aligned to approved designs, while creating robust documentation and readiness artifacts.

The role focuses on translating business outcomes into resilient, enterprise-grade solutions and collaborating with Product, Architecture, and Operations to drive modernization across the engineering

Qualifications

• Bachelor’s degree in CS/Engineering/IS or related discipline.
• 6+ years of software engineering or technology delivery experience with enterprise contact center tech.
• Deep expertise in Genesys Cloud CX including IVR, routing, and platform admin.
• Experience translating business outcomes into scalable designs and integrations.
• Proficient in APIs and integrations with enterprise platforms.

Responsibilities

• Design, build, test, and implement contact center solutions per technical designs.
• Develop resilient IVR, routing, digital engagement, and automation capabilities.
• Create and maintain technical docs, design artifacts, test evidence, and support procedures.
• Partner with Product Management, Architecture, Operations and stakeholders throughout design and delivery.
• Deliver platform enhancements and modernization across the full engineering lifecycle.
• Translate business outcomes into scalable, reliable technical solutions.
• Produce operations readiness materials for reliable support.

Skills

Genesys Cloud CX Expertise

IVR Development

API Development

Java Programming

AWS Services

Education

Bachelor’s degree in CS/Engineering/IS

Tools

NICE WFM

CRM Platforms

Intradiem

Workforce Optimization

Job description

Jobtailor is seeking a senior technical leader to design, build, and implement scalable contact center solutions using Genesys Cloud CX. You will develop IVR, routing, digital engagement, and automation aligned to approved designs, while creating robust documentation and readiness artifacts.

The role focuses on translating business outcomes into resilient, enterprise-grade solutions and collaborating with Product, Architecture, and Operations to drive modernization across the engineering