Senior Genesys Cloud Architect: API & Salesforce CX

Vaisesika; United States; Presencial; USD 140.000 - 190.000; Jornada completa

Descripción de la vacante

Vaisesika seeks a seasoned Genesys Cloud Architect to lead a Cloud migration and integration project. You will gather requirements, design and implement voice solutions in Genesys Cloud, document call flows, and integrate Salesforce for call-to-case and email-to-case processes.

You will also build custom APIs for Salesforce integration and troubleshoot complex issues, delivering under tight timelines while ensuring data integrity and scalable solutions.

Formación

• 5+ years of experience architecting Genesys Cloud solutions.
• 3+ years API integration and custom development.
• 5+ years with CX Cloud for Salesforce and CTI Connector products.
• 5+ years of experience with screen-pop functionalities.
• 5+ years of experience with out-of-box and custom analytics capabilities.
• 5+ years of experience with Workforce Management.
• Ability to deliver the project under tight timelines.

Responsabilidades

• Gather requirements, design, develop and deploy voice solutions in Genesys Cloud.
• Document call flows.
• Integrate Salesforce.com to enable call-to-case and email-to-case functionalities.
• Build custom APIs for Salesforce integration.
• Troubleshoot complex issues.

Conocimientos

Genesys Cloud Architect

API integration

Salesforce CX/CTI integration

Screen-pop

Analytics capabilities

Workforce Management

Descripción del empleo

Vaisesika seeks a seasoned Genesys Cloud Architect to lead a Cloud migration and integration project. You will gather requirements, design and implement voice solutions in Genesys Cloud, document call flows, and integrate Salesforce for call-to-case and email-to-case processes.

You will also build custom APIs for Salesforce integration and troubleshoot complex issues, delivering under tight timelines while ensuring data integrity and scalable solutions.