Hybrid Genesys Cloud Architect – Salesforce & APIs

NTT DATA, Inc.; Pittsburgh (Allegheny County); Híbrido; USD 157 597 000 - 186 252 000; Tempo integral

Resumo da oferta

NTT DATA is seeking an experienced professional in Pittsburgh to support design, development, integration, and deployment of voice and customer engagement solutions as part of a Genesys Cloud migration initiative.

The role requires hands-on expertise in Genesys Cloud Architect, Salesforce integration, CX Cloud for Salesforce, CTI Connector products, APIs, screen-pop, analytics, and Workforce Management (WFM).

Qualificações

• 5 years of hands-on Genesys Cloud Architect experience.
• 5 years with CX Cloud for Salesforce and CTI Connector.
• 3 years API integration & custom development.
• 5 years of screen-pop in Salesforce environments.
• 5 years of analytics capabilities and workforce management.

Responsabilidades

• Gather and analyze requirements for Genesys Cloud solutions.
• Design, develop, configure, test, and deploy voice solutions.
• Build and configure inbound/outbound customer interactions.
• Enable screen-pop and data synchronization with Salesforce.
• Troubleshoot CTI, routing, analytics, and WFM issues.
• Produce design docs and integration specs.

Conhecimentos

Genesys Cloud Architect

Genesys Cloud CX

Salesforce integration

CTI Connector

APIs

Screen-pop

Analytics

WFM

Call routing

Documentation

Stakeholder mgmt

Ferramentas

Salesforce

CTI Connector

Descrição da oferta de emprego

NTT DATA is seeking an experienced professional in Pittsburgh to support design, development, integration, and deployment of voice and customer engagement solutions as part of a Genesys Cloud migration initiative.

The role requires hands-on expertise in Genesys Cloud Architect, Salesforce integration, CX Cloud for Salesforce, CTI Connector products, APIs, screen-pop, analytics, and Workforce Management (WFM).