Genesys Salesforce SVC Architect

Excelon Solutions; California (MO); Remote; USD 140,000 - 190,000; Full time

Job summary

Excelon Solutions seeks an experienced senior architect to design and implement Genesys Cloud contact center solutions for a fully remote team operating in the California time zone. The role focuses on high availability, scalability, and secure cloud delivery.

Ideal candidates bring extensive expertise with Genesys Cloud, SCV, CRM integrations, and API-driven workflows, plus leadership across cross-functional teams and Agile delivery practices.

Qualifications

• Design and architect Genesys Cloud contact center solutions with high availability and scalability.
• Strong experience with Genesys Cloud, Salesforce Service Cloud Voice (SCV), CRM integrations, APIs, and telephony.
• Develop AI, bots, automation, IVR, and workflow solutions within Genesys Cloud.
• Experience with Genesys Cloud Architect, Architect flows, Data Actions, integrations, and platform governance.
• Provide technical leadership for developers, administrators, and IVR teams.
• Strong understanding of security, compliance, cloud architecture, and Agile delivery.

Skills

Genesys Cloud

Salesforce SCV

APIs

CRM integrations

Telephony

Cloud architecture

Tools

Genesys Architect

Data Actions

Architect flows

Job description

Location: Full Remote/ California Time-Zone

Long-Term Contract

Experience: 14+ Years Overall

Job Description:

• Design and architect Genesys Cloud Contact Center solutions with high availability and scalability.
• Strong experience with Genesys Cloud, Salesforce Service Cloud Voice (SCV), CRM integrations, APIs, and telephony.
• Develop AI, bots, automation, IVR, and workflow solutions within Genesys Cloud.
• Experience with Genesys Cloud Architect, Architect flows, Data Actions, integrations, and platform governance.
• Provide technical leadership for developers, administrators, and IVR teams.
• Strong understanding of security, compliance, cloud architecture, and Agile delivery.