Remote Salesforce Technical Architect (Genesys Cloud CX)

Technology Management Solutions LLC; United States; Remote; USD 180,000 - 210,000; Full time

Job summary

Technology Management Solutions LLC seeks an experienced Salesforce Technical Architect with Gene sy s Cloud CX expertise to lead enterprise CRM and contact-center transformations. You will define architecture, build scalable solutions, and design integrations between Salesforce and Genesys Cloud CX.

Strong hands-on Salesforce development, enterprise architecture, and DevOps experience are required. The ideal candidate will be proficient in Salesforce Security, LWC, Apex, and integration

Qualifications

• 10+ years with Salesforce platform, including Service Cloud.
• 3+ years as Salesforce Architecture/Technical Architect.
• Hands-on experience integrating Salesforce with Genesys Cloud CX or Genesys Engage.
• Strong background in enterprise CRM architectures and security.
• Bachelor's degree in Computer Science, IT, Engineering, or related field.

Responsibilities

• Define end-to-end Salesforce architecture across Sales, Service, Experience, and Financial Services Clouds.
• Lead architecture workshops, reviews, and governance.
• Produce High-Level and Low-Level Design documentation.
• Review architecture, code, security, and integrations for improvements.
• Drive modernization of Salesforce implementations and enterprise apps.

Skills

Salesforce Architecture

Apex

LWC

Service Cloud

Sales Cloud

Genesys Cloud

Genesys Engage

Security Architecture

Data Modeling

DevOps

Technical Leadership

Education

Bachelor's degree in Computer Science/IT/Engineering

Tools

Genesys Cloud CX

Open CTI

CTI integrations

Job description

Technology Management Solutions LLC seeks an experienced Salesforce Technical Architect with Gene sy s Cloud CX expertise to lead enterprise CRM and contact-center transformations. You will define architecture, build scalable solutions, and design integrations between Salesforce and Genesys Cloud CX.

Strong hands-on Salesforce development, enterprise architecture, and DevOps experience are required. The ideal candidate will be proficient in Salesforce Security, LWC, Apex, and integration