Senior General Sales Manager — Drive Auto Team Performance

hond; Los Angeles (CA); On-site; USD 150,000 - 300,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with company match

Exclusive Employee Vehicle Purchase

Career development opportunities

Job summary

Honda of North Hollywood is seeking an experienced General Sales Manager to lead the dealership's sales department and drive profitability through strong leadership and process discipline.

The role requires a minimum of five years in sales management, a proven history of building and training a team, maintaining high CSI scores, and coaching staff on product knowledge, CRM usage, follow-up, and closing techniques to consistently hit targets while delivering excellent guest experiences.

Qualifications

• Minimum 5 years of Sales Management experience.
• Proven history of building and training a team with strong CSI scores.
• Ability to train sales team on product knowledge, CRM usage, follow up, closing techniques.
• Knowledgeable in appraising and booking vehicles.
• Experience in Used Vehicle management preferred.

Responsibilities

• Hire, motivate and monitor the performance of the sales team.
• Coach sales team to maximize guest satisfaction.
• Lead all sales activities and maintain an experienced level of product knowledge.
• Ensure high Customer Satisfaction scores and analyze these metrics to isolate areas for improvement.
• Conduct daily and weekly sales training meetings for Online and Product Specialists.
• Mentor new and experienced sales reps on standard methodologies for improving performance.
• Ensure proper follow up of all guests by developing, implementing, and monitoring our Honda of North Hollywood tools.
• Achieve forecasted goals and objectives for dealership.

Skills

Sales management

Team leadership

CRM proficiency

Customer service excellence

Inventory management

Training & coaching

Tools

CRM software

Job description

Honda of North Hollywood is seeking an experienced General Sales Manager to lead the dealership's sales department and drive profitability through strong leadership and process discipline.

The role requires a minimum of five years in sales management, a proven history of building and training a team, maintaining high CSI scores, and coaching staff on product knowledge, CRM usage, follow-up, and closing techniques to consistently hit targets while delivering excellent guest experiences.