Senior General Liability Claims Strategist

Starbucks; Seattle (WA); On-site; USD 90,000 - 130,000; Full time

Job summary

Starbucks in Seattle is seeking a Senior General Liability Claims Adjuster to investigate, evaluate, negotiate, and resolve high-exposure liability claims, balancing financial objectives with claimant experience and brand reputation.

The role collaborates with TPAs, assesses liability and litigation risk, and provides expert claims guidance to other departments while maintaining thorough file documentation.

Qualifications

• 4 years general liability claims adjusting experience with third party administrator, insurance company, or self-insured company.
• General knowledge of insurance and legal principles: 2 years
• Customer service: 2 years
• General office experience in a fast-paced environment: 2 years

Responsibilities

• Investigate, evaluate, negotiate, and resolve high-exposure general liability claims involving bodily injury, property damage, and other casualty matters while balancing financial objectives, claimant experience, and reputational considerations.
• Partner with TPA to ensure timely, consistent, and effective claim handling, driving favorable claim outcomes aligned with company standards.
• Assess liability, exposure, litigation risk, and potential business impact to develop resolution strategies in alignment with Company's goals and values, while balancing financial interests and brand reputation.
• Provide claims expertise and consultation to appropriate departments, identify emerging loss trends and promote consistent claims practices that support organizational objectives and operational excellence.
• Evaluates subrogation potential.
• Maintains comprehensive written and electronic claim file information and ensures compliance with claim handling protocols.
• Serves as a representative of the risk management claims team on inter-departmental working groups.

Skills

Written/verbal communication

Negotiation

Time management

Compassion/Empathy

Customer service

Job description

Starbucks in Seattle is seeking a Senior General Liability Claims Adjuster to investigate, evaluate, negotiate, and resolve high-exposure liability claims, balancing financial objectives with claimant experience and brand reputation.

The role collaborates with TPAs, assesses liability and litigation risk, and provides expert claims guidance to other departments while maintaining thorough file documentation.