senior claims adjuster (Remote)

Starbucks Corp.; Seattle (WA); Remote; USD 85,000 - 120,000; Full time

Job summary

Starbucks Corporation is seeking a Senior General Liability Claims Adjuster in Seattle, WA. The role focuses on investigating, evaluating, negotiating, and resolving high-exposure general liability claims while balancing financial objectives and brand reputation.

Responsibilities include partnering with TPAs, assessing risk, guiding resolution strategies, and providing cross-departmental expertise. Candidates should bring 4 years of liability claims experience and strong communication,

Qualifications

• 4 years general liability claims adjusting with a TPA, insurer, or self-insured entity.
• 2 years general knowledge of insurance and legal principles.
• 2 years customer service experience.
• 2 years of general office experience in a fast-paced environment.

Responsibilities

• Investigate, evaluate, negotiate, and resolve high-exposure general liability claims.
• Partner with TPA to ensure timely, consistent, and effective claim handling.
• Assess liability, exposure, litigation risk, and business impact to develop resolution strategies.
• Provide claims expertise and consultation across departments; identify loss trends.
• Evaluate subrogation potential.
• Maintain comprehensive claim files and ensure compliance with handling protocols.
• Represent the risk management claims team on inter-departmental working groups.

Skills

Communication

Negotiation

Time management

Empathy

Job description

Now Brewing – Senior Claims Adjuster! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

Job Summary and Mission

The Senior General Liability Claims Adjuster plays a critical role in protecting the company by investigating, evaluating, negotiating, and resolving complex liability claims. Working in a fast-paced and collaborative environment, this position combines technical claims expertise, sound judgment, and strategic decision-making to reflect the company's values

Summary of Key Responsibilities

• Investigate, evaluate, negotiate, and resolve high-exposure general liability claims involving bodily injury, property damage, and other casualty matters while balancing financial objectives, claimant experience, and reputational considerations.


• Partner with TPA to ensure timely, consistent, and effective claim handling, driving favorable claim outcomes aligned with company standards.


• Assess liability, exposure, litigation risk, and potential business impact to develop resolution strategies in alignment with Company’s goals and values, while balancing financial interests and brand reputation.


• Provide claims expertise and consultation to appropriate departments, identify emerging loss trends and promote consistent claims practices that support organizational objectives and operational excellence.


• Evaluates subrogation potential.


• Maintains comprehensive written and electronic claim file information and ensures compliance with claim handling protocols.


• Serves as a representative of the risk management claims team on inter-departmental working groups.

Summary of Experience

• General Liability claims adjusting experience with third party administrator, insurance company, or self-insured company: 4 years


• General knowledge of insurance and legal principles: 2 years


• Customer service: 2 years


• General office experience in a fast-paced environment: 2 years

Required Knowledge, Skills and Abilities

• Exceptional written and verbal communication skills, with the ability to communicate clearly, professionally, and effectively with claimants, attorneys, leadership, and organization stakeholders.


• Strong negotiation and relationship management skills, with the ability to effectively collaborate with peers, legal, and third-party administrators.


• Strong time management and prioritization skills.


• Demonstrated compassion, empathy, and professionalism.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.

Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at [e-mail].