Senior General Liability Claims Specialist

MSCCN; Toms River (NJ); On-site; USD 104,000 - 172,000; Full time

Job summary

Travelers is seeking an experienced General Liability claims professional in New Jersey to investigate, evaluate, reserve, negotiate, and resolve complex claims. The role emphasizes expert litigation management, high-value exposures, and mentoring teammates within a nationally scoped organization.

You will handle severe claims, ensure file quality, coordinate with counsel, and guide stakeholders through the claims life cycle with strong communication and analytical rigor.

Qualifications

• Bachelor's Degree.
• 5-7 years bodily injury litigation claim handling or comparable claim litigation experience.
• Advanced level knowledge in coverage, liability and damages analysis and has a thorough understanding of the litigation process, relevant case and statutory law and expert litigation management skills.
• Extensive claim and/or legal experience and technical expertise to evaluate severe and complex claims.
• Able to make independent decisions on most assigned cases without involvement of supervisor.
• Thorough understanding of business line products, policy language, exclusions, ISO forms, and effective claims handling practices.
• Technical ability/working knowledge of virtual tools (Zoom, Skype, etc).
• Openness to the ideas and expertise of others actively solicits input and shares ideas.
• Strong customer service skills - Advanced.
• Demonstrated coaching, influence and persuasion skills - Advanced.
• Strong written and verbal communication skills are required so as to understand, synthesize, interpret and convey, in a simplified manner, complex data and information to audiences with varying levels of expertise - Advanced.
• Strong technology aptitude; ability to use business technology tools to effectively research, track, and communicate information - Advanced.
• Attention to detail ensuring accuracy - Advanced.

Responsibilities

• Directly handle assigned severe claims when Travelers has coverage of $2 million or less and file exposure is greater than $500,000.
• Provide quality customer service and ensure file quality, timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.
• Consult with Manager on use of Claim Coverage Counsel as needed.
• Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential.
• Complete outside investigation as needed per case specifics.
• Utilize evaluation documentation tools in accordance with department guidelines.
• Proactively review Claim File Analysis (CFA) for adherence to quality standards and trend analysis.
• Utilize diary management system to ensure that all claims are handled timely.
• Establish and maintain proper indemnity and expense reserves.
• Recognize and implement alternate means of resolution.
• Manages litigated claims.
• Develop litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy customers.
• Attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.
• Update appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.
• Recognize cases, based on severity/complexity protocols, that should be transferred to another level of claim professional and refer on a timely basis.
• Evaluate all claims for recovery potential; directly handle recovery efforts and/or engage and direct Company resources for recovery efforts.
• May assist underwriting business partners in marketing and account contact efforts.
• Attend and/or present at roundtables/authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense.
• Share experience and deep knowledge of creative resolution techniques to improve the claim results of others.
• Leadership responsibilities include mentoring and coaching to less experienced claim professionals.

Skills

Analytical Thinking

Judgment/Decision Making

Communication

Negotiation

Insurance Contract Knowledge

Principles of Investigation

Value Determination

Settlement Techniques

Legal Knowledge

Medical Knowledge

Attention to Detail

Education

Bachelor's Degree

Tools

Zoom

Skype

Job description

Travelers is seeking an experienced General Liability claims professional in New Jersey to investigate, evaluate, reserve, negotiate, and resolve complex claims. The role emphasizes expert litigation management, high-value exposures, and mentoring teammates within a nationally scoped organization.

You will handle severe claims, ensure file quality, coordinate with counsel, and guide stakeholders through the claims life cycle with strong communication and analytical rigor.