GCM Trust Administrator – Client Services Lead

M&T Bank; Buffalo (NY); On-site; USD 31,000 - 52,000; Full time

Job summary

M&T Bank in Buffalo, NY is seeking an experienced administrator to support Global Capital Markets trust and servicing for high-net-worth private and institutional clients, handling daily transactions, document collection, cash disbursements, trades and account balances.

The role works with limited supervision, serves as the client contact for daily administration, and coordinates with internal and external partners while ensuring policy compliance and risk controls.

Qualifications

• Combined minimum of 4 years’ higher education and/or work experience, including a minimum of 1 year relevant work experience with direct client contact.
• Strong focus on customer service and satisfaction.
• Strong verbal and written communication skills.

Responsibilities

• Oversee client relationships and make recommendations for routine internal business activities.
• Assist account representatives in revenue-generating activities and meetings; manage daily implementation of client strategies.
• Foster client relationships and serve as primary contact for the client; address service needs and inquiries.
• Coordinate with internal/external service partners to resolve issues in a timely manner.
• Develop knowledge of industry standards and remain current on relevant market trends and regulations.

Skills

Customer service

Communication skills

Analytical ability

Teamwork

Attention to detail

Education

Bachelor’s degree in Finance/Business/Economics/Accounting

4+ years education/experience with client contact

Tools

Software applications

Job description

M&T Bank in Buffalo, NY is seeking an experienced administrator to support Global Capital Markets trust and servicing for high-net-worth private and institutional clients, handling daily transactions, document collection, cash disbursements, trades and account balances.

The role works with limited supervision, serves as the client contact for daily administration, and coordinates with internal and external partners while ensuring policy compliance and risk controls.