Senior Fundraising Operations Lead

American Cancer Society; Madison (WI); On-site; USD 33,000 - 37,000; Full time

Job summary

The American Cancer Society is seeking an organized fundraising operations coordinator to provide comprehensive support for multi-million-dollar portfolios across individual, corporate, and event channels. You will assist with planning, logistics, timelines, and stewardship, helping teams reach revenue targets.

You will manage administrative tasks, donations, reporting, and data in CRM systems, while delivering high-quality customer service to volunteers and partners.

Qualifications

• Minimum degree required: Associate degree preferred or a combination of education and relevant work experience.
• Years of experience: Typically, 3+ years of event support, fundraising operations, or comparable business/administrative support experience; 5+ years and/or demonstrated advanced/lead experience may be preferred for lead-level scope and mentoring responsibilities.

Responsibilities

• Provides fundraising and event execution support in partnership with event managers and development leadership to ensure best-in-class execution and achievement of revenue targets; supports planning, timelines, logistics, and high-impact opportunities; manages relationships with participants, volunteers, partners, sponsors, and vendors to ensure strong customer experience and stewardship. 50%
• Manages operational systems and workflow execution by implementing and maintaining organized task and reminder systems; proactively monitors deadlines and deliverables; identifies issues, recommends solutions, and drives follow-through to support revenue growth strategies and operational excellence. 15%
• Performs financial and administrative support activities including processing donations and payments, tracking expenses, supporting reclasses as needed, and ensuring work is completed in alignment with internal policies, procedures, and controls. 15%
• Supports customer relationship management and constituent data needs by inputting and maintaining information in relevant platforms; generating reports and insights to support revenue performance, prospecting/engagement efforts, and team decision-making. 10%
• Serves as a subject matter expert in tools, platforms, and/or fundraising programs (as assigned) by troubleshooting, providing guidance to staff, developing/correcting materials, and contributing to training, workgroups, or projects. 5%
• Provides volunteer and leadership support including committee/board support, volunteer recruitment/communications, scheduling, recognition, and stewardship; may support executive volunteer engagement and other leadership-facing needs. 5%

Skills

Customer service

Cross-functional collaboration

Event coordination

Data entry / reporting

Education

Associate degree

Tools

Salesforce

Microsoft Teams

Microsoft Office

Job description

The American Cancer Society is seeking an organized fundraising operations coordinator to provide comprehensive support for multi-million-dollar portfolios across individual, corporate, and event channels. You will assist with planning, logistics, timelines, and stewardship, helping teams reach revenue targets.

You will manage administrative tasks, donations, reporting, and data in CRM systems, while delivering high-quality customer service to volunteers and partners.