Strategic Fundraising Operations Coordinator

American Cancer Society, Inc.; Chicago (IL); On-site; USD 33,000 - 37,000; Full time

Job summary

American Cancer Society, Inc. is seeking an experienced fundraising operations professional to provide comprehensive support for multi-million-dollar portfolios across individual, corporate, and event channels.

The role emphasizes operational systems, financial processing of donations, data maintenance in Salesforce/CRM, reporting, and collaboration across teams to drive revenue growth and program success.

Qualifications

• Demonstrated ability to deliver high-quality customer service to internal and external stakeholders.
• Skilled in partnering and collaborating across teams to ensure consistent communication and shared ownership of timelines.

Responsibilities

• 50% Manages operational systems and workflow execution by implementing and maintaining organized task and reminder systems; proactively monitors deadlines and deliverables; identifies issues, recommends solutions, and drives follow-through to support revenue growth strategies and operational excellence.
• 15% Performs financial and administrative support activities including processing donations and payments, tracking expenses, supporting reclasses as needed, and ensuring work is completed in alignment with internal policies, procedures, and controls.
• 15% Supports customer relationship management and constituent data needs by inputting and maintaining information in relevant platforms; generating reports and insights to support revenue performance, prospecting/engagement efforts, and team decision‑making.
• 10% Serves as a subject matter expert in tools, platforms, and/or fundraising programs (as assigned) by troubleshooting, providing guidance to staff, developing/correcting materials, and contributing to training, workgroups, or projects.
• 5% Provides volunteer and leadership support including committee/board support, volunteer recruitment/communications, scheduling, recognition, and stewardship; may support executive volunteer engagement and other leadership‑facing needs.
• 5%

Skills

Customer service

Relationship management

Organizational skills

Communication

Microsoft Office

Salesforce/CRM

Team collaboration

Education

Associate degree

Tools

Salesforce/CRM

Microsoft Office

Microsoft Teams

Job description

American Cancer Society, Inc. is seeking an experienced fundraising operations professional to provide comprehensive support for multi-million-dollar portfolios across individual, corporate, and event channels.

The role emphasizes operational systems, financial processing of donations, data maintenance in Salesforce/CRM, reporting, and collaboration across teams to drive revenue growth and program success.