Sr. Manager, Fulfillment Performance and Optimization

Samsung; Plano (TX); On-site; USD 150,000 - 190,000; Full time

Job summary

Samsung Electronics America, Inc. in Plano, TX seeks a Sr. Manager, eCommerce Fulfillment Performance and Optimization to own the economic model of fulfillment performance.

You will translate operational performance, carrier results, and customer feedback into quantified cost to drive allocation decisions. This analytical, modeling role focuses on cost-to-serve analysis, performance measurement, and cross-functional collaboration with Fulfillment Operations to optimize cost and service across

Qualifications

• Bachelor's degree required.
• 8+ years of analytical, operations, or commercial experience with exposure to physical operations or logistics.
• Demonstrated ownership of cost or service performance outcomes in an operational environment.
• Proven ability to build quantitative decision models and defend methodology.

Responsibilities

• Own the COPQ model and convert service outcomes, damages, returns, reschedules, and customer contacts into quantified cost by driver.
• Define measurement framework for delivery promise accuracy and fulfillment path performance with Data & Analytics.
• Own metric definitions and attribution across Fulfillment Operations.
• Quantify performance across fulfillment paths, carriers, markets, product categories, and service levels.
• Establish and maintain promise attainment against original customer commitments using standard definitions.
• Model cost-to-serve normalization across paths with differing cost structures and recommend allocation changes.

Skills

Quantitative decision modeling

Cost-to-serve analysis

Operational performance measurement

Cross-functional collaboration

Education

Bachelor's degree

Job description

Position Summary

This role is not eligible for immigration sponsorship

Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we're creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd.

To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

Role and Responsibilities

Delivering large, complex products to customers' homes is among the more demanding problems in eCommerce. It spans multiple partners, fulfillment pathways, and systems. Performance is measured daily in cost, service, and customer experience.

Samsung Electronics America is seeking a Sr. Manager, eCommerce Fulfillment Performance and Optimization to own the economic model of fulfillment performance. The job of this role is to translate operational performance, carrier results, and customer feedback into quantified cost. That model drives how volume is allocated across our carrier network, which operational priorities the organization pursues, and how platform investment is directed.

The ideal candidate brings deep expertise in quantitative decision modeling, cost-to-serve analysis, and operational performance measurement, with experience turning complex data into decisions that move a large operation. This individual will work cross-functionally with Fulfillment Operations, and the broader logistics organization to optimize how our fulfillment network performs across cost and service.

This is an analytical and modeling role, rather than a reporting or day-to-day operations role. Based in our Plano, TX office, this position carries visibility to senior leadership and significant influence over how our fulfillment network performs.

Specific Responsibilities

• Performance measurement and cost modeling: Own the Cost of Poor Quality (COPQ) model, converting service outcomes, damages, returns, reschedules, and customer contacts into quantified cost by driver.
• Partner with Data and Analytics Team to define the measurement framework for delivery promise accuracy, root cause attribution, and fulfillment path performance.
• Own metric definitions and attribution methodology across Fulfillment Operations.
• Quantify comparative performance across fulfillment paths, carriers, markets, product categories, and service levels.
• Establish and maintain promise attainment measurement against the original customer commitment, consistent with standard supply chain reference definitions.
• Carrier and fulfillment path optimization: Own the analytical models behind carrier allocation strategy, including cost-to-serve normalization across paths with differing cost structures.
• Recommend allocation configuration changes, supported by simulation against order history, and measure realized impact following implementation.
• Optimize allocation within contractual volume commitments, rate tiers, and additional continually-evolving constraints.
• Model the cost and service profile of prospective fulfillment network changes ahead of commitment, and track the performance against that model afterward.
• Improvement Agenda: Maintain a single prioritized, dollar-sized view of performance drivers across all fulfillment paths and domains.
• Bring root cause, quantified impact, and supporting evidence to the accountable domain owner. Track initiatives to closure and verify results in the data.
• Validate that implemented improvements hold by verifying realized impact against the original case, and refreshing cost coefficients on a set cadence to keep the models current.
• Lead a recurring fulfillment performance review with cross-functional domain owners.
• Platform roadmap and initiative economics: Build the analytical case behind platform enhancement requests, including ROI quantification for market requirements documents.
• Model proposed service and pricing initiatives ahead of commitment.
• Ensure operational remediation, revenue generating, and cost saving initiatives are quantified on one consistent economic basis.
• Validate realized impact after launch and feed results back into the model.

Skills and Qualifications

• Minimum Qualifications:
• Bachelor's degree required.
• 8+ years of relevant experience in analytical, operations, or commercial roles, with meaningful exposure to physical operations or logistics.
• Demonstrated ownership of cost or service performance outcomes in an operational environment.
• Proven ability to build quantitative decision models, and to defend the methodology and assumptions behind them.
• Experience translating co