Ecommerce Fulfillment Manager, D2C and 3PL Ops

Samsung Electronics Perú; Plano (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Employee Purchase Program

Paid Time Off

Tuition Assistance (after 6 months)

Wellness Incentives

Job summary

Samsung Electronics America, Inc. is seeking a senior Fulfillment Operations leader to oversee D2C order fulfillment for Samsung.com, coordinating across multiple warehouses and 3PLs. The role focuses on improving delivery accuracy, reducing cycle times, and ensuring strong inventory governance.

Strong experience in eCommerce fulfillment and SOP development is essential. The role requires a Bachelor’s degree and 6+ years in fulfillment or ecommerce operations, with responsibilities spanning

Qualifications

• Bachelor’s degree required.
• 6+ years relevant experience in fulfillment or ecommerce operations.
• Experience creating process flows, procedural documentation and KPI reporting.

Responsibilities

• Lead order fulfillment operations for VD and DA product lines exclusively through the Samsung.com direct-to-consumer channel.
• Oversee daily fulfillment execution, including order management, shipment processing, carrier coordination, and exception resolution for all Samsung.com orders.
• Manage fulfillment performance across Samsung's dedicated D2C distribution centers and 3PL partners, ensuring customer SLAs and delivery promise dates are consistently met.
• Develop and enforce SOPs for D2C order workflows, including: Standard parcel delivery for smaller DA and monitor products.
• Large-item and white-glove delivery for TVs, refrigerators, washers, and major appliances.
• In-home installation and haul-away services for DA products sold through Samsung.com.
• Oversee Samsung.com order promise accuracy, working with IT and platform teams to ensure delivery date commitments align with actual fulfillment capabilities.
• Drive continuous improvement initiatives to reduce D2C fulfillment cycle times, minimize order errors, and improve customer delivery experience.
• Serve as the central inventory watchtower across all 7 Samsung D2C fulfillment warehouses for VD and DA product lines.
• Monitor, audit, and govern inventory positions across all fulfillment nodes — ensuring Category and SCM teams are maintaining accurate, healthy, and well-positioned inventory at all times.
• Proactively identify inventory risks, misalignments, and discrepancies across the 7-warehouse network — including stockouts, overstock, misallocated inventory, and fulfillment node imbalances.
• Drive cross-functional accountability — ensuring Category teams are making timely merchandising decisions and SCM teams are executing replenishment, transfers, and receipts accurately.
• Develop accurate carrier volume forecasts by analyzing Samsung.com order trends, site traffic patterns, promotional calendars, and historical shipment data to project how many orders will be tendered to each carrier per week.
• Develop peak season carrier capacity plans for high-volume periods, including the holiday season.]
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Skills

Fulfillment ops experience

eCommerce operations

Process documentation

KPI reporting

Education

Bachelor’s degree required

Job description

Samsung Electronics America, Inc. is seeking a senior Fulfillment Operations leader to oversee D2C order fulfillment for Samsung.com, coordinating across multiple warehouses and 3PLs. The role focuses on improving delivery accuracy, reducing cycle times, and ensuring strong inventory governance.

Strong experience in eCommerce fulfillment and SOP development is essential. The role requires a Bachelor’s degree and 6+ years in fulfillment or ecommerce operations, with responsibilities spanning