Senior Fulfillment Ops Leader

1A Auto Inc; Indianapolis (IN); On-site; USD 90,000 - 130,000; Full time

Job summary

1A Auto in Indianapolis is seeking a Senior Operations Manager to lead one or more functional areas within the Fulfillment Center and drive high-performing operations.

You will mentor a team, collaborate with HR, Logistics, IT, and Customer Service, and design strategies to boost productivity while maintaining quality. This role emphasizes data-driven decisions, process improvement, and talent development.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or related field.
• 5+ years of management in e-commerce distribution.
• Ability to make decisions under pressure and redirect workforce in fast-changing Fulfillment Center environment.
• Proven leadership across cross-functional teams, with a track record of motivating people to obtain goals.
• Sharp analytical instincts, comfortable turning data into decisions.
• Working knowledge of data analysis tools to extract insight and inform strategy.
• Strong communication skills across internal and external stakeholders.
• Experience juggling multiple concurrent projects.
• Lean Six Sigma or other process-improvement training preferred.

Responsibilities

• Own performance and execution for one or more functions within the Fulfillment Center.
• Lead, mentor, and develop a team of operations professionals, holding them accountable to clear goals.
• Design and implement strategies that streamline workflows, boost efficiency, and reduce cost without compromising quality.
• Balance competing priorities and tight deadlines by flexing the workforce to match real-time demand.
• Partner with Human Resources, Logistics, Product Development, IT, and Customer Service to keep end-to-end operations seamless.
• Foster open, direct communication and a positive, results-driven culture on the floor.
• Dig into operational data to spot bottlenecks and inefficiencies, then act on what you find.
• Track KPIs closely and drive corrective action when performance drifts off target.
• Lead continuous improvement efforts, process redesign, automation, and smarter ways of working.
• Build and maintain SOPs that keep operations consistent, compliant, and audit ready.
• Stay current on industry trends and technology so 1A Auto keeps its operational edge.
• Contribute operational insight to strategic planning conversations with the executive team.
• Report out regularly to senior leadership on performance, projects, and key initiatives.

Skills

Leadership across cross-functional

Analytical mindset

Data-driven decision making

Problem solving under pressure

Manage multiple projects

Experience with data analysis tools

Excellent communication

Education

Bachelor's degree in Business Administration

High-school diploma/GED + 5+ years leadership experience

Tools

Lean Six Sigma

Job description

1A Auto in Indianapolis is seeking a Senior Operations Manager to lead one or more functional areas within the Fulfillment Center and drive high-performing operations.

You will mentor a team, collaborate with HR, Logistics, IT, and Customer Service, and design strategies to boost productivity while maintaining quality. This role emphasizes data-driven decisions, process improvement, and talent development.