Senior Fulfillment Leader: Scale Ecommerce Ops

1A Auto, Inc; Nashua (NH); On-site; USD 90,000 - 140,000; Full time

Job summary

1A Auto is seeking a Senior Operations Manager to lead fulfillment functions, mentor a team, and drive cost-efficient, high-quality operations. You will partner with HR, Logistics, IT, and Product teams to optimize workflows, improve KPIs, and implement continuous improvements in a fast-changing ecommerce environment.

The role emphasizes talent development, strategic planning, and cross-functional collaboration to maintain competitive edge in automotive parts ecommerce.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• 5+ years in management role in e-commerce distribution.
• Proven leadership across cross-functional teams with a track record of motivating people.
• Strong analytical instincts and ability to turn data into decisions.
• Lean Six Sigma or other process-improvement training preferred.

Responsibilities

• Own performance and execution for one or more functions within the Fulfillment Center.
• Lead, mentor, and develop a team of operations professionals, holding them accountable to clear goals.
• Design and implement strategies that streamline workflows, boost efficiency, and reduce cost without compromising quality.
• Balance competing priorities and tight deadlines by flexing the workforce to match real-time demand.
• Partner with HR, Logistics, Product Development, IT, and Customer Service to keep end-to-end operations seamless.
• Foster open, direct communication and a results-driven culture on the floor.
• Dig into operational data to spot bottlenecks and inefficiencies, then act on what you find.
• Track KPIs and drive corrective action when performance drifts off target.
• Lead continuous improvement, process redesign, automation, and smarter ways of working.
• Build and maintain SOPs for consistency, compliance, and audit readiness.
• Stay current on industry trends and technology to maintain operational edge.
• Contribute operational insight to strategic planning with the executive team.
• Report regularly to senior leadership on performance, projects, and key initiatives.

Skills

Leadership

Data analysis

Cross-functional

Process improvement

Strategic thinking

Communication

Education

Bachelor's degree in Business Administration

Bachelor's degree in Operations Management

High school diploma/GED with 5+ years leadership

Job description

1A Auto is seeking a Senior Operations Manager to lead fulfillment functions, mentor a team, and drive cost-efficient, high-quality operations. You will partner with HR, Logistics, IT, and Product teams to optimize workflows, improve KPIs, and implement continuous improvements in a fast-changing ecommerce environment.

The role emphasizes talent development, strategic planning, and cross-functional collaboration to maintain competitive edge in automotive parts ecommerce.