Senior Windows Native Application Engineer (Screen Recording)

Cresta; California; Hybrid; Full time

Benefits offered by this job

Medical, dental, and vision plans

Paid parental leave

Monthly health & wellness allowance

Work from home office stipend

Lunch reimbursement

3 weeks PTO in Canada

Job summary

A leading AI-driven contact center company based in Canada is seeking a Frontend Engineer. In this role, you will contribute significantly to the platform frontend team responsible for enhancing compliance and QA processes through advanced screen capturing systems. Ideal candidates will have 8+ years of experience, a Bachelor's degree in Computer Science, and strong coding capabilities, especially in WebRTC and desktop applications. This position includes various perks like medical plans and paid parental leave.

Qualifications

• 8+ years of experience in relevant domains.
• Strong experience with WebRTC in Chromium browsers.
• Experience building large-scale consumer-facing products.

Responsibilities

• Engage closely with product and engineering teams.
• Identify product improvement opportunities.
• Build rules-based screen capturing systems for compliance.

Skills

Strong coding skills

WebRTC experience

Desktop application development

Experience with React or Angular

Technical leadership

Education

Bachelor’s degree in Computer Science or related field

Tools

Windows screen capture APIs

MacOS screen capture APIs

Job description

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co‑founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co‑founder of Google Contact Center AI and Vertex AI platform, and CTO & co‑founder, Tim Shi, an early member of Open AI.

We’ve assembled a world‑class team of AI and ML experts, go‑to‑market leaders, and top‑tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it’s at Cresta.

About The Role

The Platform Frontend team is focused on building and maintaining a robust platform that supports all frontend development. This team oversees key areas like architecture, design patterns, frameworks, libraries, UI components, development environments, tools, and deployment processes. As a member of the Platform Frontend team, this role focuses on building desktop screen capturing, auditing and analytics gathering systems for QA, legal and compliance reasons and extracting insights to automate workflows and remove inefficiencies.

Responsibilities

• Play a substantial role in the platform frontend engineering team.
• Work with Cresta product and engineering teams, build and continuously improve the Cresta platform and new product requirements.
• Stay closely with customers and their requirements, analyze the technical tradeoffs, own the customer facing deliverables.
• Constantly identifies product improvement opportunities and generates product improvement ideas.
• Demonstrate the engineering best practices in deliverables and daily work. Uphold others to the same high standards.
• Technical ownership in a substantial part of the Cresta product and platform.
• Enhance compliance and QA processes by building rules‑based screen capturing systems to help provide detailed information about agent desktop activity.
• Support PII/PCI redaction through trigger conditions based on detailed desktop and browser activity.

What We Are Looking For

• Bachelor’s degree in Computer Science or related field. Strong Computer Science fundamentals.
• 8+ years of experience in relevant domains.
• Very solid coding skills.
• Strong experience with WebRTC (Chromium based browsers and native applications).
• Experience building desktop applications (Native or Electron).
• Experience with Windows and MacOS screen capture APIs.
• Familiar with React or Angular. Have used at least one of them in large‑scale consumer‑facing products.
• Experience as a technical lead of frontend stack supporting various product features.

Perks & Benefits

• We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
• Paid parental leave to support you and your family.
• Monthly Health & Wellness allowance.
• Work from home office stipend to help you succeed in a remote environment.
• Lunch reimbursement for in‑office employees.
• PTO: 3 weeks in Canada.

Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate‑specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable. We are actively hiring for this role in the US and Canada. Your recruiter can provide further details.

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates’ personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to [e-mail].