Senior Forward Deployed Engineer (AI Agent)

Cresta; United States; On-site; USD 185,000 - 235,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision coverage

Flexible PTO

Paid parental leave

Retirement savings plan

Remote work setup budget

Monthly wellness stipend

In-office meal program

Job summary

A cutting-edge AI solutions provider in the United States is seeking an AI Agent Engineer to develop state-of-the-art AI agents. The role involves close collaboration with customers and technical teams to ensure successful AI agent deployments. Ideal candidates possess strong programming skills in Python and Golang, familiarity with AI/ML concepts, and 3+ years of experience. The job offers a competitive compensation package between $185,000 and $235,000 plus bonuses and equity, along with comprehensive benefits.

Qualifications

• 3+ years of experience in software development, AI/ML engineering, or system integration.
• Familiarity with large language models (LLMs) and prompt engineering is preferred.
• Excellent communication and project management skills.

Responsibilities

• Develop and optimize AI agents using Cresta’s AI platform.
• Integrate AI agents with external systems (APIs, databases).
• Optimize AI agent performance and troubleshoot issues.

Skills

Python

Golang

AI/ML concepts

Data-driven decision-making

Collaboration

Education

Bachelor’s or Master’s degree in Computer Science or Engineering

Tools

AWS

GCP

Azure

Job description

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta’s co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and co-founder Tim Shi, an early member of Open AI.

Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it’s at Cresta.

About The Role

At Cresta, the AI Agent team is on a mission to create state‑of‑the‑art AI Agents that solve practical problems for our customers. We are focused on leveraging the latest technologies in Large Language Models (LLMs) and AI Agent systems, while ensuring that the solutions we develop are cost‑effective, secure, and reliable.

As an AI Agent Engineer, you’ll be at the forefront of deploying AI agents that address real‑world challenges. In this role, you will work closely with customers as well as our software and machine learning engineers, ensuring high‑impact AI Agent deployments and contributing to the continuous improvement of our core AI platform. You’ll develop intelligent AI agents, integrate them seamlessly with external systems and offer hands‑on technical expertise to ensure successful deployments. This position requires strong engineering skills, adaptability, and customer engagement. If you are self‑driven, analytical, and eager to leverage AI in practical applications, this role is for you.

What You’ll Do

• AI Agent Development: Develop, configure, deploy, and optimize AI agents using Cresta’s AI platform and tools.
• System Integration: Build AI agent integrations with external systems (APIs, databases, CRMs, etc.) to ensure seamless workflow integration.
• Performance Optimization: Optimize AI agent performance (e.g., fine‑tune prompts and configurations) and troubleshoot issues in complex enterprise environments.
• Requirements Gathering: Collaborate with customers and internal stakeholders to gather technical requirements and translate business needs into AI Agent solutions.
• Demos & Iteration: Conduct interactive demos and present compelling proof‑of‑concepts to prospective customers, proactively gather feedback, and iteratively refine solutions to meet objectives.
• Project Coordination: Define project milestones, create implementation plans, and coordinate execution with internal teams to ensure on‑time delivery. Provide a tight feedback loop to our product and engineering teams — identifying gaps, building custom tooling, and influencing the roadmap through real‑world deployment learnings.
• Partner Cross‑Functionally: Collaborate with PMs to define agent goals, iterate rapidly based on customer feedback, and shape product capabilities that maximize customer ROI.
• Technical Guidance: Serve as a trusted technical advisor for the customer, guiding best practices for AI agent adoption and usage. Provide technical guidance on AI agent best practices, including architecture design, security considerations, and scalability planning.

What We’re Looking For

• Education: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• Experience: 3+ years of experience in software development, AI/ML engineering, or system integration.
• Programming Skills: Proficiency in Python and Golang, with the ability to write clean, efficient code.
• AI/ML Knowledge: Familiarity with AI/ML concepts. Hands‑on experience with large language models (LLMs), and prompt engineering techniques are strongly preferred.
• AI Agent Frameworks: Strong understanding of general AI agent frameworks, function calling, and retrieval‑augmented generation (RAG). Hands‑on experience building such a system is strongly preferred.
• Cloud & DevOps: Experience with cloud platforms (AWS, GCP, or Azure) and DevOps practices (CI/CD, containerization, monitoring).
• Integration Expertise: Hands‑on experience with integrating systems via APIs, webhooks, and data pipelines.
• Communication: Excellent communication and project management skills.
• Analytical Approach: Ability to use data‑driven decision‑making, including A/B testing and performance monitoring, to refine solutions.
• Collaborative Builder: You thrive in cross‑functional environments, working hand‑in‑hand with PMs and engineers to turn real customer problems into scalable AI solutions.

Perks & Benefits

• Comprehensive medical, dental, and vision coverage with plans to fit you and your family
• Flexible PTO to take the time you need, when you need it
• Paid parental leave for all new parents welcoming a new child
• Retirement savings plan to help you plan for the future
• Remote work setup budget to help you create a productive home office
• Monthly wellness and communication stipend to keep you connected and balanced
• In‑office meal program and commuter benefits provided for onsite employees

Compensation At Cresta

Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location‑based pay that reflects the market and what each individual brings to the table.

The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.

OTE Range

$185,000–$235,000 + Annual Bonus + Offers Equity

We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates’ personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to [e-mail].