Senior Front Desk & Scheduling Specialist

JCHCC DBA Inclusivcare; Kenner (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

JCHCC DBA Inclusivcare in Kenner, LA is seeking a Front Desk / Medical Office Assistant to support patients, manage scheduling, and handle basic financial tasks. The role requires friendly communication and accuracy in data entry.

Candidates with an AA/BS and 2+ years in a medical office, or bilingual with 5 years of experience, will thrive. Proficiency with the patient management system and patient registration is essential.

Qualifications

• AA or BS degree with 2+ years of medical office experience, or bilingual with 5 years of medical office experience.
• Pleasant telephone etiquette and tactful patient interaction.
• Computer literate.

Responsibilities

• Answer and route incoming calls; take messages when necessary.
• Greet patients and verify/update registration information in the system.
• Notify the nurse of emergency walk-ins for timely triage.
• Schedule appointments in the patient management system according to protocol.
• Enter patient IDs into the patient management system.
• Cross-train with front desk staff to prevent backlogs.
• Communicate appointment changes, delays or cancellations to patients and Providers.
• Complete financial duties per finance protocols.

Skills

Bilingual (English/Spanish)

Telephone etiquette

Computer literacy

Education

AA or BS degree

Bilingual with 5 years medical office experience

Job description

JCHCC DBA Inclusivcare in Kenner, LA is seeking a Front Desk / Medical Office Assistant to support patients, manage scheduling, and handle basic financial tasks. The role requires friendly communication and accuracy in data entry.

Candidates with an AA/BS and 2+ years in a medical office, or bilingual with 5 years of experience, will thrive. Proficiency with the patient management system and patient registration is essential.