Patient Concierge & Front Desk Coordinator (Healthcare)

Ontario Trillium Foundation; Harvey (LA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance (

Continued Education Programs

Paid Time Off (PTO) and Paid Holidays

Retirement Plans

Job summary

Monarch Medical Management in Mandeville, LA seeks a professional, service-oriented Front Desk Coordinator to greet patients, answer calls, schedule appointments, and manage check-ins with HIPAA-compliant privacy.

The role requires at least 2 years of healthcare front desk experience, strong organization and communication skills, and bilingual Spanish is a plus; cross-training with medical assistant duties may be required.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Minimum 2 years of customer service or front desk experience, preferably in healthcare.
• Bilingual Spanish is a plus.
• Strong organizational, communication, and multitasking skills.

Responsibilities

• Greet and assist patients and visitors in a courteous, professional manner.
• Answer incoming calls promptly and direct appropriately.
• Collect co-pays and balances; explain financial obligations to patients.
• Register and update patient information; verify insurance eligibility.
• Schedule appointments and manage provider calendars.
• Ensure efficient patient flow and timely communication with clinical staff.
• Maintain patient records and ensure availability of treatment information.
• Uphold privacy and confidentiality protocols (HIPAA compliance).
• Provide translation for Spanish-speaking patients (preferred).
• Cross-train with medical assistant duties as needed.
• Perform additional administrative duties as assigned.

Skills

Customer service

Communication

Multitasking

Bilingual Spanish (plus)

Education

High school diploma or equivalent

Some college preferred

Job description

Monarch Medical Management in Mandeville, LA seeks a professional, service-oriented Front Desk Coordinator to greet patients, answer calls, schedule appointments, and manage check-ins with HIPAA-compliant privacy.

The role requires at least 2 years of healthcare front desk experience, strong organization and communication skills, and bilingual Spanish is a plus; cross-training with medical assistant duties may be required.