Senior Front Desk & Concierge Lead — Law Firm

RRD Company; San Francisco (CA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) with company match

Life insurance

Parental leave

Tuition assistance

Job summary

RRD is seeking a Senior Office Services Associate to support a prestigious law firm in San Francisco's Financial District. You’ll greet visitors, manage security badges, coordinate conferences, and deliver concierge-level service with a focus on efficiency and professionalism.

The role requires a polished, independent handler who can multitask in a fast-paced environment, with strong communication and organizational skills. 40 hours/week, on-site schedule.

Qualifications

• High school diploma or equivalent.
• Minimum of three year reception experience required in a banking, legal or large corporate environment.
• Excellent verbal and written communication skills, including professional telephone and email etiquette.
• Skilled in the use of mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Good problem-solving skills, with the ability to elevate issues to supervision.
• Exceptional customer service to communicate with callers, visitors, clients, and coworkers.
• Able to make independent decisions that conform to business needs and policy.
• Attention to detail with good organizational skills.
• Able to meet deadlines and complete all projects timely.
• Ability to handle sensitive/confidential documents and information.
• Willingness to learn in-depth knowledge of the company to handle calls and greet visitors.
• Ability to work in a fast-paced team environment.
• Ability to interact with multi-functional and diverse backgrounds.
• Positive, proactive attitude.

Responsibilities

• Coordinate and manage conference room and meeting reservations, ensuring rooms are properly scheduled and prepared for internal meetings, client visits, and special events
• Answer incoming calls, received on a multi-line phone system, in a cordial, professional and timely manner. Transfer calls to appropriate individuals
• Greet clients and visitors to the office with warmth and professionalism. Notify employees of visitor’s arrival when necessary
• Register visitors and guests in building security systems, maintain accurate visitor logs, and ensure all security protocols are followed
• Provide white-glove, concierge-style service to clients, staff, and guests, ensuring a welcoming and seamless experience
• Partner closely with Office Services personnel to coordinate guest arrivals, meeting logistics, room setup, and visitor escorts throughout the office
• Perform work in office services, primarily reprographics, mail and intake functions according to established procedures
• Communicate with manager and client on job or deadline issues
• Handle additional projects as assigned. Handle sensitive and/or confidential document and information
• Meet contracted deadlines for accepting, completing, and delivering all work
• Troubleshoot basic equipment problems
• Prioritize workflow
• Be able to lift up to 50 lbs. on a regular basis
• Interact with clients in person, over the phone or electronically
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a cost-efficient manner

Skills

Excellent verbal communication

Written communication

Professional telephone etiquette

Email etiquette

Attention to detail

Organizational skills

Independent decision making

Team collaboration

Typing

Customer service

Microsoft Word

Microsoft Excel

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

RRD is seeking a Senior Office Services Associate to support a prestigious law firm in San Francisco's Financial District. You’ll greet visitors, manage security badges, coordinate conferences, and deliver concierge-level service with a focus on efficiency and professionalism.

The role requires a polished, independent handler who can multitask in a fast-paced environment, with strong communication and organizational skills. 40 hours/week, on-site schedule.