Concierge Receptionist – Legal Front Desk (Onsite, FT)

RR Donnelley & Sons; San Francisco (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) with company match

Life insurance and other voluntary ins

Job summary

RR Donnelley & Sons in San Francisco, CA seeks a polished receptionist to be the face of a busy law firm. You will greet clients, manage registrations, issue access cards, answer calls, and provide general administrative support in a fully onsite, 40-hour week.

The ideal candidate has at least two years of receptionist experience in professional services, with excellent communication skills and attention to detail. Opportunities for growth exist with the company.

Qualifications

• High school diploma or equivalent.
• Minimum of two-year receptionist, switchboard or administrative assistant experience required preferably in a banking, legal or large corporate environment.
• Exceptional customer service skills to effectively communicate with callers, visitors, client and coworkers.
• Ability and willingness to learn in-depth knowledge of the company to more efficiently handle calls and greet visitors.
• Ability to work in a fast-paced team environment.
• Ability to handle business matters with professionalism.
• Attention to detail with an emphasis on accuracy and quality.
• Intermediate computer skills including Microsoft Word and Excel.
• Ability to prioritize work to balance multiple projects and deadlines.
• Excellent verbal and written communication skills.
• Self-motivated and the ability to multi-task.
• Must work well in a team environment.
• Must be able to interact effectively with multi-functional and diverse backgrounds.
• Must be self-motivated with positive can-do attitude.

Responsibilities

• Coordinate and manage conference room and meeting reservations, ensuring rooms are properly scheduled and prepared for internal meetings, client visits, and special events.
• Answer incoming calls, received on a multi-line phone system, in a cordial, professional and timely manner. Transfer calls to appropriate individuals.
• Greet clients and visitors to the office with warmth and professionalism. Notify employees of visitor's arrival when necessary.
• Register visitors and guests in building security systems, maintain accurate visitor logs, and ensure all security protocols are followed.
• Provide white-glove, concierge-style service to clients, staff, and guests, ensuring a welcoming and seamless experience.
• Partner closely with Office Services personnel to coordinate guest arrivals, meeting logistics, room setup, and visitor escorts throughout the office.
• Communicate with manager and client on job or deadline issues.
• Handle additional projects as assigned. Handle sensitive and/or confidential document and information.
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.
• Prioritize workflow.
• Interact with clients in person, over the phone or electronically.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost-efficient manner.

Skills

Receptionist experience

Customer service

Microsoft Word

Excel

Teamwork

Attention to detail

Education

High school diploma

Tools

Microsoft Word

Excel

Job description

RR Donnelley & Sons in San Francisco, CA seeks a polished receptionist to be the face of a busy law firm. You will greet clients, manage registrations, issue access cards, answer calls, and provide general administrative support in a fully onsite, 40-hour week.

The ideal candidate has at least two years of receptionist experience in professional services, with excellent communication skills and attention to detail. Opportunities for growth exist with the company.