Senior Front Desk Assistant – Public Safety HQ

City of Charlotte; United States; On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Benefits package

Accessibility accommodations

Job summary

The City of Charlotte is seeking a front desk role for the Fire Department HQ. You will greet visitors, answer calls, manage mail, and support facilities with gate access and event setup. Shifts are 7am–4pm or 8am–5pm, Monday–Friday.

Ideal candidates have a high school diploma or equivalent, strong interpersonal skills, and proficiency in Microsoft Office. Background checks will be conducted.

Qualifications

• Front desk duties: greet visitors, answer calls, and route inquiries.
• Proficiency in Microsoft Office and basic computer tasks.
• Background checks and pre-employment screenings required.
• Shift flexibility and working hours specified in job posting.

Responsibilities

• Answer phone calls and redirect to correct departments.
• Open gates for visitors and manage access control.
• Secure facility before leaving; monitor mail and packages.
• Coordinate mail delivery and office supplies; assist with meetings.

Skills

Interpersonal skills

Communication

Organization

Customer service

Education

High School diploma or equivalent

Bachelor's degree

Tools

Microsoft Office

Google Chrome / Docs

Job description

The City of Charlotte is seeking a front desk role for the Fire Department HQ. You will greet visitors, answer calls, manage mail, and support facilities with gate access and event setup. Shifts are 7am–4pm or 8am–5pm, Monday–Friday.

Ideal candidates have a high school diploma or equivalent, strong interpersonal skills, and proficiency in Microsoft Office. Background checks will be conducted.