Senior Office & Front Desk Coordinator

Charlotte, North Carolina; Charlotte (NC); Hybrid; USD 34,000 - 44,000; Full time

Job summary

The City of Charlotte is hiring an Office Assistant Senior for the Fire Department Headquarters. The role includes front-desk duties, greeting visitors, answering phones, and performing administrative tasks.

Flexible hours include 7am–4pm or 8am–5pm, Monday–Friday, with a salary of $25.00–$31.86 per hour commensurate with experience. Responsibilities cover mail handling, deliveries, supply monitoring, event setup, and coordinating with the Facilities Coordinator.

Qualifications

• Knowledge of front-desk procedures and customer service best practices.
• Ability to greet visitors professionally and direct them to the right department.
• Proficiency with Microsoft Office suite and basic software tools.

Responsibilities

• Answer phone calls and redirect to correct departments.
• Answer gate phone and open gates for visitors.
• Secure facility before leaving for the day.
• Sort and deliver inter-office mail and packages.
• Coordinate food deliveries to correct personnel or departments.
• Monitor coffee supplies and contact Facilities Coordinator when low.
• Monitor bathroom supplies and contact Facilities Coordinator when low.
• Set up FF Hall for events, meetings, etc.
• Greet the public and direct them to the right department or conference room.
• Conference room scheduling backup to Facilities coordinator and Executive assistant.
• Operate computer programs such as Microsoft Office and Google Chrome.
• Process Foster Home requests.
• Maintain and audit the CFD access control system.
• Assist Facilities coordinator with light-duty staff at front desk.
• Other administrative duties assigned by the department.

Skills

Interpersonal skills

Phone etiquette

Organizational skills

Communication skills

Visitor greeting

Education

High School Diploma or equivalent

2-year college degree

Bachelor's degree

Tools

Microsoft Office

Google Chrome

Job description

The City of Charlotte is hiring an Office Assistant Senior for the Fire Department Headquarters. The role includes front-desk duties, greeting visitors, answering phones, and performing administrative tasks.

Flexible hours include 7am–4pm or 8am–5pm, Monday–Friday, with a salary of $25.00–$31.86 per hour commensurate with experience. Responsibilities cover mail handling, deliveries, supply monitoring, event setup, and coordinating with the Facilities Coordinator.