School Security Dispatcher — Emergency Communications

Esd113; Charlotte (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Charlotte-Mecklenburg Schools is seeking a dispatcher to support emergency and non-emergency calls, log and track service requests, and coordinate with security and maintenance personnel. The role requires strong communication, quick decision-making, and proficiency with standard office software.

The position involves handling after-hours calls, maintaining records, and ensuring accurate reporting while upholding district policies and confidentiality.

Qualifications

• High school diploma or equivalent required.
• Minimum of one year telecommunication or dispatch experience.
• Equivalent combination of education and experience accepted.

Responsibilities

• Receive and log emergency calls; determine nature, priority, and location; dispatch appropriate personnel.
• Coordinate field communications between units and other agencies.
• Maintain daily logs and records; prepare work orders and route for action.
• Answer non-emergency calls; monitor weather and notify officials as needed.

Skills

Communication (verbal & written)

Decision making under pressure

Typing speed

Record keeping

Customer service

Education

High school diploma or equivalent

1 year telecommunication/dispatch experience

Equivalent combination of education and experience

Tools

Microsoft Office

Google Workspace

Two-way radio / telecom equipment

Job description

Charlotte-Mecklenburg Schools is seeking a dispatcher to support emergency and non-emergency calls, log and track service requests, and coordinate with security and maintenance personnel. The role requires strong communication, quick decision-making, and proficiency with standard office software.

The position involves handling after-hours calls, maintaining records, and ensuring accurate reporting while upholding district policies and confidentiality.