Senior Freight & Logistics Account Manager (Hybrid)

Simplex Logistics, Inc.; Plainfield (IL); Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health Insurance

PTO & Holidays

Life Insurance

Disability Insurance

Job summary

Simplex Logistics, Inc. in Tinley Park, IL, seeks a Senior Commercial Account Manager to lead key customer relationships and drive growth. The role blends account management, pricing strategy, and carrier coordination with Operations and Carrier Sales in a hybrid, on-site work model.

You will own select accounts, expand lanes and services, negotiate terms, and maintain accurate revenue forecasting. A background in freight brokerage and CRM/TMS is essential for success.

Qualifications

• 5+ years of freight brokerage/logistics/transportation experience.
• Proven ability to manage customer relationships and coordinate freight service.
• Track record of revenue growth, margin management, and customer retention.
• Strong knowledge of carrier management, load planning, and shipment execution.
• Ability to balance growth, new business development, and hands-on carrier booking.
• Proficiency with TMS and CRM platforms (McLeod preferred).
• Excellent communication, organization, and problem-solving.
• Bachelor’s degree preferred (experience may substitute).

Responsibilities

• Manage formally assigned customer accounts and support a clear transition of account ownership.
• Serve as the primary point of contact for customers, ensuring responsiveness and service consistency.
• Conduct regular account reviews, identify growth opportunities, and proactively manage risk.
• Maintain strong relationships with decision-makers across customer organizations.
• Expand existing accounts through additional lanes, services, and strategic opportunities.
• Identify and pursue new business opportunities aligned with company capabilities.
• Build a consistent pipeline and deliver profitable growth against agreed account plans.
• Maintain disciplined pricing, margin management, and revenue forecasting.
• Source, negotiate with, and book qualified carriers in accordance with company procedures.
• Record carrier bookings accurately in the TMS and coordinate shipment requirements with Operations.
• Follow company SOPs, documentation standards, and task ownership requirements.
• Coordinate customer updates and escalations with Operations; ensure clear handoffs and accepted coverage for time-sensitive or after-hours needs.

Skills

Account management

Relationship building

Sales growth

Pricing & margins

Carrier coordination

CRM/TMS systems

Education

Bachelor’s degree preferred

Tools

McLeod CRM

Job description

Simplex Logistics, Inc. in Tinley Park, IL, seeks a Senior Commercial Account Manager to lead key customer relationships and drive growth. The role blends account management, pricing strategy, and carrier coordination with Operations and Carrier Sales in a hybrid, on-site work model.

You will own select accounts, expand lanes and services, negotiate terms, and maintain accurate revenue forecasting. A background in freight brokerage and CRM/TMS is essential for success.