Senior Freight Forwarding & Customer Care Lead

DP World; The Woodlands (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

DP World in the United States is seeking a Senior Freight Forwarding Operations and Customer Service Agent to build and maintain strong relationships with key customers, addressing concerns, resolving issues, and ensuring satisfaction.

The role involves coordinating freight forwarding activities, monitoring files for compliance, and liaising with airlines, ocean lines, and partner agents to deliver optimal solutions and timely invoicing. A minimum of 3 years in freight forwarding is required.

Qualifications

• 3+ years of experience in Freight Forwarding Operations and Customer Service.
• Graduate in any field.
• Freight Forwarding experience is mandatory.

Responsibilities

• Manage file creation and all services associated with freight forwarding and logistics.
• Assist with account start-up. Liaison with sales to ensure required documentation/information needed for the SOP are provided.
• Monitor/audit files weekly for compliance of estimate input, profit margin setting and timely invoicing.
• Assist clients in their day-to-day requests related to export/import documentation to ensure proper execution to the transportation files.
• Provide clients with complete Flight/Sailing details to ensure proper information flow.
• Liaise with Airlines/Ocean lines to procure best possible solutions (capacity and cost) for transportation files.
• Coordinate with DPW internal Network and external Partner Agents to guarantee best service.
• Act quickly on possible emergencies in Air/Ocean files.
• Network with Operations colleagues to ensure support during workflow overload.

Skills

Freight Forwarding

Customer Service

Education

Graduate in any field

Job description

DP World in the United States is seeking a Senior Freight Forwarding Operations and Customer Service Agent to build and maintain strong relationships with key customers, addressing concerns, resolving issues, and ensuring satisfaction.

The role involves coordinating freight forwarding activities, monitoring files for compliance, and liaising with airlines, ocean lines, and partner agents to deliver optimal solutions and timely invoicing. A minimum of 3 years in freight forwarding is required.