Freight Forwarding Operations & Customer Service Specialist

DP World; New York (NY); On-site; USD 55,000 - 69,000; Full time

Job summary

DP World in New York is seeking an experienced freight forwarding professional to coordinate inbound air freight from origin to final delivery, leveraging cross-functional teamwork to meet customer expectations.

The role requires 3+ years in Freight Forwarding Operations and customer service, with a focus on accuracy, compliance, and proactive communication. This is a full-time position in a dynamic logistics environment.

Qualifications

• Graduate in any field.
• At least 3 years of relevant and recent experience in Freight Forwarding Operations and Customer Service.
• Freight Forwarding experience is mandatory.

Responsibilities

• Coordinate and manage inbound air freight shipments from origin to final delivery.
• Perform track and trace activities to monitor shipment status and ensure timely movement of cargo
• Send pre-alerts to customers, brokers, warehouses, and internal stakeholders with shipment details and arrival information
• Review and verify airway bills, commercial invoices, packing lists, customs documents, and other shipping documentation for accuracy and compliance
• Update shipment milestones and TMS with accurate status information throughout the shipment lifecycle
• Arrange and coordinate pickup, drayage, and final-mile trucking services
• Collaborate with warehouses, airlines, ground handlers, truckers, and customs brokers to ensure smooth cargo handling and delivery
• Schedule and manage delivery appointments with customers, distribution centers, warehouses, and consignee locations
• Monitor cargo availability and coordinate timely release and recovery of freight from airport facilities
• Troubleshoot shipment delays, exceptions, and service issues while providing proactive communication to customers
• Prepare, process, and validate customer and vendor billing, ensuring charges are accurate and invoiced promptly
• Review, reconcile, and audit shipment costs and P&L to ensure margin accuracy and identify discrepancies
• Verify carrier, warehouse, and trucking invoices against contracted rates and approved charges
• Ensure compliance with company procedures, TSA regulations, and international shipping standards
• Maintain strong customer relationships by providing timely shipment updates and resolving service inquiries
• Collaborate with internal departments including operations, customer service, accounting, and sales to support customer needs and business objectives

Skills

Freight forwarding operations

Customer service

Track & trace

Education

Graduate in any field

Job description

DP World in New York is seeking an experienced freight forwarding professional to coordinate inbound air freight from origin to final delivery, leveraging cross-functional teamwork to meet customer expectations.

The role requires 3+ years in Freight Forwarding Operations and customer service, with a focus on accuracy, compliance, and proactive communication. This is a full-time position in a dynamic logistics environment.