Global Freight Forwarding & Customer Service Pro

The Peninsular and Oriental Steam Navigation Company; New York (NY); On-site; USD 55,000 - 69,000; Full time

Benefits offered by this job

Health benefits

Life insurance

Voluntary lifestyle benefits

Other benefits

Job summary

DP World in the United States is seeking a freight forwarding operations and customer service professional to coordinate and manage inbound air shipments from origin to final delivery. You will track shipments, send pre-alerts, and work with warehouses, brokers, and customers to ensure timely movement of cargo.

Candidates should have at least 3 years in freight forwarding and customer service; shipping documentation accuracy is essential.

Qualifications

• Graduate in any field.
• At least 3 years of relevant and recent experience in Freight Forwarding Operations and Customer Service.
• Freight Forwarding experience is mandatory.

Responsibilities

• Coordinate and manage inbound air freight shipments from origin to final delivery.
• Perform track and trace activities to monitor shipment status and ensure timely movement of cargo.
• Send pre-alerts to customers, brokers, warehouses, and internal stakeholders with shipment details and arrival information.
• Review and verify airway bills (AWB), commercial invoices, packing lists, customs documents, and other shipping documentation for accuracy and compliance.
• Update shipment milestones and transportation management systems (TMS) with accurate status information throughout the shipment lifecycle.
• Arrange and coordinate pickup, drayage, and final-mile trucking services.
• Work closely with warehouses, airlines, ground handlers, truckers, and customs brokers to ensure smooth cargo handling and delivery.
• Schedule and manage delivery appointments with customers, distribution centers, warehouses, and consignee locations.
• Monitor cargo availability and coordinate timely release and recovery of freight from airport facilities.
• Troubleshoot shipment delays, exceptions, and service issues while providing proactive communication to customers.
• Prepare, process, and validate customer and vendor billing, ensuring charges are accurate and invoiced promptly.
• Review, reconcile, and audit shipment costs and P&L to ensure margin accuracy and identify discrepancies.
• Verify carrier, warehouse, and trucking invoices against contracted rates and approved charges.
• Ensure compliance with company procedures, customer requirements, TSA regulations, and international shipping standards.
• Maintain strong customer relationships by providing timely shipment updates and resolving service inquiries.
• Collaborate with internal departments including operations, customer service, accounting, and sales to support customer needs and business objectives

Skills

Freight Forwarding

Customer Service

Education

Graduate in any field

Job description

DP World in the United States is seeking a freight forwarding operations and customer service professional to coordinate and manage inbound air shipments from origin to final delivery. You will track shipments, send pre-alerts, and work with warehouses, brokers, and customers to ensure timely movement of cargo.

Candidates should have at least 3 years in freight forwarding and customer service; shipping documentation accuracy is essential.